Plugin Contributor
helened
(@helened)
Either the Top stats script or Thickbox could be the problem here.
To check if top stats script is the problem, try running top stats with a single stat, then with 2 stats, then 3, and so on…until you find the stats that is failing. If you find a stat that won’t output data, then there is corrupt data in one of the records, perhaps caused by a hack attempt.
If you have CPANEL access, also try check your host error log for wassup errors. Just open the error log cpanel item in your browser and do a find for the word “wassup” or “top stats”.
How do I run top stats with a single stat?
Only have the access-log and ftp-log… no CPANEL but I think I can acquire the error log. Just like to try your first option, if it makes sense.
Plugin Contributor
helened
(@helened)
To run top stats with 1 stat, go to Wassup >>Options >>General Tab and under Customize Top Stats Lists, deselect all but one of the Top items listed. Then navigate to Wassup >>Visitor Details and click “Top Stats” link.
To run 2 stats, repeat above and select 2 of the top items under Customize Top Stats Lists…and so on.
To view Wassup errors, you need access to the PHP error log on your host server. Access and ftp logs are unlikely to have Wassup errors
