Dashboard is blank and non-functioning

  • Resolved ralphw

    (@ralphw)


    9 years, 10 months ago

    I created a site for a friend 3 years ago, and haven’t touched it in over a year. I was informed today that the dashboard is now non-functioning, which is true.

    Her website itself shows and functions just fine.

    The Dashboard does have the usual left column with the buttons/links to the various aspects of the site- Page, Posts, Plugins, etc.
    Only two buttons take the viewer to a page that shows as it should: a Calendar plugin’s settings page; and a page for the installed theme’s options and settings. The other buttons/links take me to the correct pages, but they are all blank.

    I Googled this issue, and tried many of the suggestions, to no avail.

    1) I disabled the plugins folder by renaming it via FTP. The plugins stopped working, but dashboard remained unchanged.
    2) Through phpMyAdmin changed the theme to twentyeleven, which succeeded in changeing the website’s theme, but made no difference to the Dashboard- still blank.
    3) Used Sucuri website, and it came back showing the site as non-hacked
    4) Using phpMyAdmin checked status of friend’s login name and PW. All was well there- no other names, status for her was “0”, which is correct for the role of Admin.
    5) Put in a new “wp-config.php” file, w/correct db info (name, pw, salts, etc.) No change.

    For what it may be worth, both IE and Firefox show same issue. Another site that uses the same theme and also not touched in a long while does NOT have this issue.

    I am stumped, friends, and could really use some help here!
    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)
  • The Grey Parrots

    (@greyparrots)

    9 years, 10 months ago

    Kindly upgrade your WordPress. It might resolve your issue.

    Thread Starter ralphw

    (@ralphw)

    9 years, 10 months ago

    Well, if you can school me as to how to upgrade it while I cannot access the Dash, I’d be most appreciative!

    The Grey Parrots

    (@greyparrots)

    9 years, 10 months ago

    Try to browse
    http://yoursite.com/wp-admin/upgrade.php

    Thread Starter ralphw

    (@ralphw)

    9 years, 10 months ago

    The page showed this text:

    No Update Required
    Your WordPress database is already up-to-date!

    The Grey Parrots

    (@greyparrots)

    9 years, 10 months ago

    In that case enable debug more to see the error
    http://codex.wordpress.org/Debugging_in_WordPress

    Thread Starter ralphw

    (@ralphw)

    9 years, 10 months ago

    Slipped the code as suggested into WP-config.php file, logged into the Dash, and no debug.log file was generated.

    The Grey Parrots

    (@greyparrots)

    9 years, 10 months ago

    Is that showing any error.

    Thread Starter ralphw

    (@ralphw)

    9 years, 10 months ago

    I don’t understand what you mean. Is what showing any error? Where am I to look for any error?

    The Grey Parrots

    (@greyparrots)

    9 years, 10 months ago

    after enabling debug log, you can see error on your dashboard.

    Thread Starter ralphw

    (@ralphw)

    9 years, 10 months ago

    My bad! I found the debug.log file. But I don’t know what the information in it means, or how to proceed from there. The last lines are here:
    ———-
    [15-Jun-2014 14:02:32 America/New_York] PHP Notice: Undefined index: favicon_preview_height in /home1/ralpho/public_html/loristephensllc.com/wp-content/themes/Essence-Red/lib/theme-options/theme-options-framework.php on line 536
    [15-Jun-2014 14:02:32 America/New_York] PHP Notice: has_cap was called with an argument that is deprecated since version 2.0! Usage of user levels by plugins and themes is deprecated. Use roles and capabilities instead. in /home1/ralpho/public_html/loristephensllc.com/wp-includes/functions.php on line 3551
    [15-Jun-2014 14:02:32 America/New_York] PHP Notice: has_cap was called with an argument that is deprecated since version 2.0! Usage of user levels by plugins and themes is deprecated. Use roles and capabilities instead. in /home1/ralpho/public_html/loristephensllc.com/wp-includes/functions.php on line 3551
    [15-Jun-2014 14:02:32 America/New_York] PHP Fatal error: Access to undeclared static property: WP_Screen::$this in /home1/ralpho/public_html/loristephensllc.com/wp-admin/includes/screen.php on line 706
    —————–

    The Grey Parrots

    (@greyparrots)

    9 years, 10 months ago

    To fix the bug:

    Open file /home1/ralpho/public_html/loristephensllc.com/wp-admin/includes/screen.php in your favorite text editor.

On line 706 find the following PHP statement: <?php echo self::$this->_help_sidebar; ?>

Replace it with the statement: <?php echo $this->_help_sidebar; ?>

Save your changes.

    Hope it helps you.

    Thread Starter ralphw

    (@ralphw)

    9 years, 10 months ago

    Dear Grey Parrots,
    WOW!!!
    That did the trick! You just saved me a lot of headaches.
    Thank you, thank you, thank you!

    Sincerely,
    Ralph

Viewing 12 replies - 1 through 12 (of 12 total)
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