Can you please give more details?
– Server environment (operating system of server, server software)
– Versions of WP, BP, Docs
– Details about what “not making it through in one piece” means. This could mean: detailed description of (1) what you did; (2) what you expected to see; (3) what you actually saw
Thread Starter
kalico
(@kalico)
Tried taking that test a step further:
– uploaded a file in admin (media >> library)
– downloaded and opened, it’s just fine
– under media >> library I chose to “attach” the file to a doc
– went to doc on the frontend, attachment is displayed in the list
– tried to open attachment from the link on the doc page, got an error message: file does not exist
Permalink to file shows a page with just the download link on it. Download link works: file exists and is not corrupt.
Format of download link is (same as the format of the link to the file that was uploaded from the frontend):
http://domain.org/community/docs/doc_name/?bp-attachment=FILE.xlsx
Format of link to the file in media library is:
http://domain.org/community/wp-content/uploads/2014/05/FILE.xlsx
Summary:
When file is uploaded on the wp backend, the file is good — but when attached to a doc, it “doesn’t exist”.
When a file is uploaded from the Docs interface, it can be downloaded (and appears to have the correct file size) but it’s read as “corrupt” by it’s associated program.
—
I could be way off base here, but I’ve been having some issues with file ownership. We ended up making the entire plugins folder owned by me (my FTP username), instead of WP, and I’ve been doing all my uploads and installs manually (FTP).
Does this plugin rely on ownership to grant permissions? Maybe WP needs ownership.
Thread Starter
kalico
(@kalico)
I’m sorry! Some of my original post must have gotten messed up.
The original scenario was an end user created a doc, then added a file attachment. When the attachment was tested, it seemed to download just fine and file size appears to be about right. But when opened, we get an error message from the target program saying the file is not formatted properly, or is corrupt. Message varies with the program.
I’ve had the same results with .xslx and .jpeg files
Server is Apache on AWS.
WP 3.9
BP and Docs were installed by me as individual programs, and then I installed CBOX, which has now hidden when version of those plugins I have, but I assume it’s the most current, since CBOX is up to date.
[ No bumping please. ]
I have also encountered this problem. All file attachments regardless of format are corrupted and cannot be opened when downloaded.
Is there any way to include image files within the document rather than as attachments?
If you require assistance then, as per the Forum Welcome, please post your own topic instead of tagging onto someone else’s topic.
Thread Starter
kalico
(@kalico)
This plugin is part of a larger plugin set called Commons in a Box (CBOX). Try posting on their help forum. It’s not as well organized, but they are attentive, and there is a recent update.
