Duplicated Orders

Hi gcweb,

That’s interesting. I haven’t had that complaint from anybody else and I haven’t seen it myself.

Do you also have orders where this is not happening? Any specific way to reproduce it that you know of?

I can test a few things I have in mind that might reproduce it (refreshing the final page in various ways) but I’ve done some of that already and have never run into issues.

I can focus on that more to see if I can come up with anything, but any other details you might be able to share would be great.

I’m not having any luck replicating the issue, but I’ll keep digging. If you want to contact me directly and give me a login to your WP site I may be able to pick something out.

2 part answer for that. First, I think it’s a little bit of an oversight on my part. I deliberately didn’t mark it “Completed” for that very reason, but I guess I just overlooked that “Pending” and “Processing” were separate options. I’ll add that to my list for a future update.

What’s not yet included with the plugin, though, and already on my updates list, is IPN integration so that pending payments will update the system automatically when they clear. I’m not sure if the standard option does that for you already or not..?? I definitely plan on having it done, though, and I’ll be building a more sophisticated IPN solution into this plugin so it handles all sorts of things. Until then, though, it won’t update automatically.

Ok, so they’d be happy if it was just showing “Pending” so they could change to “Processing” on their own.

The plan is to automate that process, but I’ll definitely get this adjusted in the next update.

Still seeing duplicates? Any chance you could zip up all the sites files and send me a copy of the db to set it up on my test server so I can try to reproduce the problem?

chrisksm, that’s interesting. Thanks for the info.

That’s different than what you’re seeing, right, gcweb?

There’s definitely something going on because there are 2 of 3 of you with this issue now, but I simply cannot reproduce it for the life of me, and until I can, I don’t know what to fix.

Somehow that function must be getting triggered twice. Can you think of any reason at all that could be happening? Are they submitting an order and then maybe going back for some reason in the browser..?? Any chance either of you could talk to the customers that submitted those orders where the duplicates happened and see if they can provide any possible tips on what they did that might have been funny or looked funny during their checkout?

I know that’s not fun to do, but until I can get some sort of lead on how to reproduce this I’m kinda stuck on fixing it. 🙁

Please run some more tests and make sure you don’t get more invalid token or invalid payer id errors. I’ve actually got another user having an issue that I’ve been unable to reproduce as well, so we might be crossing the same stream here.