This is not true.
We always answer to all support tickets and questions with the exception of the tickets about topics that we clearly and publicly stated that we no longer support.
What is your ticket #?
.. and on a separate note, we don’t ask if you have “Pro” or “Free” version when you contact us or open ticket.
So saying “They stop supporting after you buy the pro version” is not correct as well. We don’t ask and we don’t need to know if you have “Pro” or “Free” version for support unless the resolution of the issue is different.
So I’m a liar? You answered my pre sale questions then I purchased the pro version and created two tickets for an issue (which is very important for me) and never got a reply in 11-12 days. What I wrote above is true. I took the screenshots for the ticket to prove that I’m not a liar. I may publish it here if you want.
Ticket #709244
I am not saying you are a liar. Please see the bold part of my answer.
We always answer to all support tickets and questions with the exception of the tickets about topics that we clearly and publicly stated that we no longer support.
I checked your ticket. I am sorry, but it’s about one of the problems that we do not support.
http://www.nextscripts.com/known-issues/blogger-international-characters/
And before you say you never saw that, there is a message on the “Open new ticket” page saying:
Also please see the list of the Current known issues. Please do not open new tickets about them. Those tickets won’t be answered.
I am sorry for your frustration, but we did all we could to inform you about that in advance.
