Excellent plugin, great support from Zopim when needed

Love the plugin… it does everything I expected it to do and more! With the free trial it was excellent, then the trial ran out and I was automatically put on a free plan. I have to say, even the free plan (Lite, I think they call it) is very comprehensive, providing not only a very stable/reliable chat plugin but also more information/tracking about visitors than WordPress itself! I can go onto the dashboard at any time and see who’s on my site, the country and region (and the nearest city) they’re in, their name if they put it in, operating system, device (sometimes), browser, IP address, page path… the possibilities are endless with this much information available. But I upgraded to a basic plan for around $10/month, and this allows even more options such as an option to leave an offline message, and completely customise it, and change users, and have more than 1 chat running at a time.
When there are people onsite, and there are no chats happening, I can go onto any of the visitors’ profile and see the pages they’ve looked at. If I can see that they have bounced around a bit, they’re lost, so I send them a message. This pops up on their screen and they’re instantly in touch.
A feature I wouldn’t be able to use Zopim without is the sound/audio cue. Such a small feature I know, but it’s amazing how many other chat plugins/widget there are that don’t have it (and I’ve tried a few).
There is an option to save/email a transcript, and you can actively interact with real customers on your website, recommend products, send them links (that they can just click, and it opens. Some just send links as text) and when the link is clicked, the chat window (which is not a popup) goes to the page you’ve linked to. Great way to show customers areas of your website that they might not otherwise have known about.
If something goes wrong, like you’re having trouble installing it (it is a bit tricky) the team at Zopim are there on their website; just chat, and most likely they’ll be able to help.
Overall a great plugin and I’m a very happy user.