Hi meatbrain,
Try downloading them from Google Drive from the UD settings page. If that works, then they must be there!
Also, read the log file to make sure you really saved them to Google Drive (sometimes people start a backup before they’ve saved their settings).
Best wishes,
David
David…
The log definitely indicates that the files were uploaded to Google Drive. For instance:
0327.671 (1) Googledrive chunked upload: 0 % uploaded (URL: https://docs.google.com/feeds/upload/create-session/default/private/full?convert=false&upload_id=AEnB2UqqDTBuYKi0QVj5bYrEa1G3oYk4I4FKUBAaQ0hYoBsTfIenVhKtxhTdMdMvaCZy8f7S9hL-cqi7f1Xx4WxZj3DzMp7cog)
0328.358 (1) Googledrive chunked upload: 8 % uploaded
0328.653 (1) Googledrive chunked upload: 17 % uploaded
0329.199 (1) Googledrive chunked upload: 26 % uploaded
0329.482 (1) Googledrive chunked upload: 35 % uploaded
0329.778 (1) Googledrive chunked upload: 43 % uploaded
0330.061 (1) Googledrive chunked upload: 52 % uploaded
0330.338 (1) Googledrive chunked upload: 61 % uploaded
0330.621 (1) Googledrive chunked upload: 70 % uploaded
0331.138 (1) Googledrive chunked upload: 78 % uploaded
0331.421 (1) Googledrive chunked upload: 87 % uploaded
0331.690 (1) Googledrive chunked upload: 96 % uploaded
0332.524 (1) The file was successfully uploaded to Google Drive in 4.855 seconds at an upload speed of 901 kB/s.
0332.526 (1) OK: Archive backup_2014-04-08-1415_Victoria_Wilson_Jones_d429dd80af8f-themes.zip uploaded to Google Drive in 5.18 seconds (id: 0BzcV1u1yy6DWbXpUOUdXS1BLSnM)
0332.527 (1) Recording as successfully uploaded: backup_2014-04-08-1415_Victoria_Wilson_Jones_d429dd80af8f-themes.zip (352993bb2b3424858e40875f13a98987)
0332.530 (1) Stored file<->id correlation in database (backup_2014-04-08-1415_Victoria_Wilson_Jones_d429dd80af8f-themes.zip <-> 0BzcV1u1yy6DWbXpUOUdXS1BLSnM)
0332.531 (1) Deleting local file: backup_2014-04-08-1415_Victoria_Wilson_Jones_d429dd80af8f-themes.zip: OK
I attempted to download the uploads .ZIP from the most recent backup. The results:
Download uploads (2014-04-08 14:15):
Error: Download failed
Google Drive error: zero-size file was downloaded
There truly does not appear to be anything stored on Google Drive. What’s the next step in troubleshooting?
Thanks…
JGB
Hi meatbrain,
The next release of UD will have a completely new Google Drive backend. So, rather than play around with the existing one (which has no known problems, but since it’s about to be gone…), please update to the development version and try a fresh backup with that:
http://updraftplus.com/faqs/devversion
Best wishes,
David
I found the problem. It wasn’t UpdraftPlus — it was human error.
I do all my web work in Google Chrome. I usually have tabs open showing my personal Gmail account. As you know, Gmail and Google Drive both authenticate with the same Google credentials.
I had opened a Chrome incognito window so that I could create a new Google Drive account for storing backups. That went fine. However, when I first authenticated UpdraftPlus to Google Drive, I did it in the original Chrome window — and that instance of Chrome was already authenticated to my personal Google Drive account! I completely missed the fact that I was configuring UpdraftPlus to store data in my Google Drive account, not the new account I’d just created.
When I realized what must have happened, I checked my own Google Drive account. Sure enough, I found the missing backup files. I opened WordPress in another incognito window and re-authenticated UpdraftPlus to Google Drive, being certain to use the credentials of the new Drive account. I then ran another manual backup from UpdraftPlus. All the backup files were uploaded to the new Drive account, as expected.
Thanks for your help, David. I had already installed the development version of UpdraftPlus before I tumbled onto the solution. Should I remove it and re-install 1.9.0? Will the development version cause any issues with updating the plugin, if I leave it installed?
JGB
Hi JGB,
Great – glad you got it. It was partly to help with this issue that the development version displays the name associated with the account you’re authenticated with. Though, if both accounts have the same person’s name, then that doesn’t help so much!
Assuming that you’re just using the free version, continuing to use the development version won’t cause any problems with updating.
Best wishes,
David
David…
Where does the dev version display the name of the authenticated Google Drive account? I cannot find it on the plugin control panel.
Thanks…
JGB
Hi,
You probably need to re-authenticate – IIRC, it grabs the name when you authenticate.
David
Ah, I found it — in the paragraph to the right of the heading ‘Authenticate with Google’.
It’s kind of buried in the text. Would you please consider breaking the account holder’s name out into a separate paragraph, and perhaps rendering it in boldface?
Thanks…
JGB
I’ve (just now) split that into two paragraphs in our bleeding edge version, so it’ll be in the next release.
Don’t let me give you the idea that we always make tweaks on-demand! Have you seen our shop? http://updraftplus.com/shop 😉
Best wishes,
David
Thanks, David. Knowing that you’re there and responsive to suggestions gives me great confidence in using and recommending this plugin.
I have seen the shop, and will recommend to the site owner that we invest in the Premium upgrade. I also plan to install this backup on a church website that a manage, and will make the same recommendation to the church.
I’ll be posting a positive review of UpdraftPlus later today.
JGB
In short : Where/how can I acees the bakcup files uploaded on the Google cloud storage ?
Hi, I had a problem with Google Drive :
I have created a new Google Drive account and although I’ve clicked several times “Authentificate” link in my WP Updraft interface, the link was showing up again, and for each backup, I had the message “Google Drive: this account is not authorised.” This was resolved yesterday God knows why by clicking again on the link and when I saved manualy the database afterwards, I had no error message.(Checked the log, seems ok) But I wanted to make sure they were uploaded on Google cloud and see where/how they are stored. But… I couldn’t find the files within the Google interface.
In the Google Developers Console, I wen to the link to Cloud Storage > Storage browser
https://console.developers.google.com/project/xxx(projectID)/storage
But this page only asks to add a bucket. Do I have to creat a bucket ???
I read this doc :
https://cloud.google.com/storage/docs/access-public-data
but it also mentions a bucket.
I wonder what is the relationship between the folder name suggested by ultradraft and a bucket.
In my Updraft settings, I left the default folder name “UpdraftPlus”.
Could you kindly tell me what to do ?
Thank you.
FYI: I’m using WP3.9 with UpdraftPlus 1.9.25. I have several things to check before updating, but I don’t think this is relevant, it seems I just can’t find out how to access files on Google console.
I’m not using Chrome.
