• Resolved DavidGMiles

    (@davidgmiles)


    I have activated the need for user’s to confirm their account via an email, that appears to work until the point when the user comes back to the site to confirm their account and I get the ‘Invalid activation key!’ message – so the users cannot get their account updated or confirmed.

    https://wordpress.org/plugins/profile-builder/

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  • Thread Starter DavidGMiles

    (@davidgmiles)

    It is not a one off – I have tried to register five accounts – but each fails

    Plugin Contributor barinagabriel

    (@barinagabriel)

    Hello,

    are you sure you have the latest version of Profile Builder?

    What I recommend is temporarily disable all other plugins and use one of the default themes to make sure there is no conflict between PB and another plugin/theme.

    If the above fail, and you are ok with the idea, I could take a look at it myself. For this I will need a WP account with admin rights, FTP credentials and a link to this thread sent to gabriel@cozmoslabs.com, and I will take a look at it as soon as I have a little free time.

    Regards,
    Gabriel

    Invalid activation key errors can sometimes be fixed by running this query on your DB:

    UPDATE wp_users SET user_activation_key = '' WHERE user_activation_key LIKE '%$%'

    Be sure to change wp_users to your actual users table if you use a non-default DB prefix.

    How does this work? If the user_activation_key field is blank, WP will create a new one that’s not invalid.

    How did it get invalid in the first place? I’m not sure how this crops up, but I think it is more likely if you are moving WP DBs from server to server or if you upgraded from an older version of WP that used to have $ in the activation keys.

    Hope this helps. (Posting this to a few threads talking about it in case this can help.)

Viewing 3 replies - 1 through 3 (of 3 total)
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