Payment error:Cannot charge a customer that has no active card

  • Resolved SWATH

    (@swath)


    10 years, 1 month ago

    I’m trying to set up striper to handle credit card payments on my website in progress here: http://www.warmachinellc.com and no matter what I try I get this error code.

    Payment error:Cannot charge a customer that has no active card
    Transaction Error: Could not complete your payment

    Here is the 402 error info from the stripe dashboard:

    error:
    message: “Cannot charge a customer that has no active card”
    type: “card_error”
    param: “card”
    code: “missing”

    The new customer info shows up but no test transaction occurs. I’ve tried a bunch of test card numbers and nothing works. Please help!

    https://wordpress.org/plugins/striper/

Viewing 6 replies - 1 through 6 (of 6 total)
  • lesiele

    (@lesiele)

    10 years, 1 month ago

    Hi Swath, Im having the same problems testing my site out 🙁

    Somebody in another thread recommended enabling “enable interval” in the WooComm dashboard.

    But that didn’t help for me… So Im waiting to hear what your feedback is so I can test also.

    Good luck!
    Lesiele

    doncotton.co.uk

    Thread Starter SWATH

    (@swath)

    10 years, 1 month ago

    Thanks Lesiele,
    I tried the enable interval option too but that doesn’t work. No matter what I’ve tried it always gives that error. Waiting to hear from Sean.

    Thread Starter SWATH

    (@swath)

    10 years ago

    Hmmm I just found out that the plugin “Root Relative URLs” was causing Striper not to work. When I disable it stripe seems to work fine and I can complete a payment without the error. Not sure what “Root Relative URLs” plugin does but I’m disabling it for now.

    jeanhules

    (@jeanhules)

    10 years ago

    Did you ever find a solution for this other than removing that plugin?

    What credit card info were you testing with? Did you have SSL at the time or no?

    miocene22

    (@miocene22)

    9 years, 11 months ago

    I am using a theme built from roots. This uses root relative urls out of the box. Although it isn’t the plugin SWATH listed above, I assume it is the cause of error I’m receiving.

    I’m currently testing on localhost. Any chance of this being fixed?

    jmwallace10

    (@jmwallace10)

    9 years, 10 months ago

    I’m getting the same error after struggling for a week now. I’ve never had the root relative URLs plugin.

    Payment error:Cannot charge a customer that has no active card

Viewing 6 replies - 1 through 6 (of 6 total)
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