• I used to be a fan of s2m when it runs their support off a forum, before they moved everything to WebSharks Support Center. Ever since they moved to WebSharks support for their paid customer (S2M-Pro), I can no longer recommend it to anyone without feel like I have misled them into some kind of trap.

    On WebSharks, be prepared to spend hours to “prep” you questions to just get on the queue! they want you to submit a log, download and install a mini server-check program before you can even post your question… and after that, they MAY get back within 48 hours, with even MORE trouble shooting tasks that YOU have to do before they even look at your questions… and you need to complete those tasks in a timely manner, otherwise, your ticket may get deleted.

    So stick with the free version if possible, at least you will get some love here on WP support forum… once you paid for it, their support seems to operate under the assumption that “any problem you run into MUST be your fault”… at least that’s how their WebSharks system makes me feels — that I am now trapped in the mouth of a Shark.

  • The topic ‘Only if you do not need Tech Support’ is closed to new replies.