Duplicator stops packaging with 500 error

Jeff Cole
(@upekshapriya)

10 years, 3 months ago
I’ve tried to run Duplicator 5.0.0 three times and each time I get almost the same result – Server Status: 500 -Internal Server Error

However there doesn’t seem to be a timeout or lack of memory:
```
VERSION:	0.5.0
WORDPRESS:	3.6.1
PHP INFO:	5.3.10 | SAPI: cgi-fcgi
SERVER:		Apache
PHP TIME LIMIT: (0) no time limit imposed
PHP MAX MEMORY: 5000M (268435456 default)
```
Full log (anonymised) at http://hastebin.com/tavafeyone.mel

http://wordpress.org/plugins/duplicator/

Viewing 6 replies - 1 through 6 (of 6 total)

Cory Lamle
(@corylamleorg)

10 years, 3 months ago

Hey Jeff,

Thanks for the feedback! The issue is that your web server is timing out and not PHP itself. Since you have a large database you will need use the next version which has support for mysqldump. If you can give the developer version a try it may have your fixes for the issue your seeing. The very latest version (0.5.0) can be found by following these instructions:

-> Browse to http://wordpress.org/extend/plugins/duplicator/developers/
-> Look for the section “Other Versions”
-> Click on “Development Version” and download the zip plugin file
-> Uninstall your current version and install this one
-> Note: This is a development line version so please test in your sandbox first to make sure you have no issues…

Be sure to go into the settings menu and enable the mysqldump option before creating the package. Let me know if this solves your issue…

Thanks

Thread Starter Jeff Cole
(@upekshapriya)

10 years, 3 months ago

Thanks for getting back 🙂

I am using version 0.5.0 as you will see in the log.

I enabled mysqldump in settings as you suggested.

It still ends with an error before finishing 🙁

See log http://hastebin.com/xisufuquka.mel

JumboClicks
(@jumboclicks)

10 years, 3 months ago

you edited your apache conf file to increase the timeout limit for apache?

Cory Lamle
(@corylamleorg)

10 years, 3 months ago

Hey Jeff,

Go ahead and create a help ticket and I’ll look closer at your setup…

Thanks~

Thread Starter Jeff Cole
(@upekshapriya)

10 years, 3 months ago

Just done that. Thanks

Cory Lamle
(@corylamleorg)

10 years, 3 months ago

Thxs will check soon…

Viewing 6 replies - 1 through 6 (of 6 total)

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