Hi @davebach,
I hope you are well today and thank you for your question.
If I use an iframe, the video shows immediately (not 10 seconds later as my settings indicate) and then the rest of the pop up will show 10 seconds later!
I have tested it on my test site and it worked fine.
Could you please tell me which version of plugin, theme and WordPress are you using?
Also share me the iframe code that you are using along with the Pop Over settings so that i can reproduce it on my test site and fix it.
Changing the code to the old YouTube code makes it work in a desktop browser, but then it can not be seen on iPads/iPhones.
Any workaround for this? A condition for mobile perhaps?
There is a plugin add on called “Maximum width rule Add-on” in the paid version of this plugin which can be used to hide pop over in mobile devices.
Alternatively you can use the CSS solution provided on the following threads to hide it on mobile devices.
http://premium.wpmudev.org/forums/topic/how-do-i-use-popup-for-mobile-devices
http://premium.wpmudev.org/forums/topic/how-do-i-remove-pop-up-from-showing-on-mobile-phones
Best Regards,
Hey there.
We haven’t heard from you in awhile, so I just wanted to check in to make sure all was good.
This thread was marked resolved, but please, if you still need help then just respond and open it back up. We can then take it from there. 🙂
Hope you have a fantastic day!
Hello WPMUDEV,
Sorry for the delay in my reply. Thanks for the info.
I did have a chance to only do *a little* testing before I had to push the PopUp live. I am using very simple code in the body of the popup… some text on top, a YouTube video, and some text below. In switching between the “old” embed code for YouTube videos and the iFrame version of the video, I did see the issue come up again. At first I thought it might have been aggressive cacheing of the Safari browser, but I had the same issue in Firefox and Chrome… the video would pop up before the rest of the frame. Somehow it seemed more related to hitting “update” after changing the code because when I deleted the popup and started over the iFrame did work. But after I changed the options after testing so it would not pop up all the time it seemed to stop working again.
Again, I did not have a chance to test this more before I ran out of time and had to push it live, but I wanted to update this thread.
I am using the latest version of your free plugin and the current version of WP.
Hi @davebach,
Thank you for your reply.
I can resolve this issue if you answer my previous questions which will help me to troubleshoot it more, also share me the page link where you are using it.
Kind Regards,
Could you please tell me which version of plugin, theme and WordPress are you using?
As I mentioned, I am using the latest version of your free plugin and the current version of WP. To be more numerically specific, version 4.4.5.4 of WordPress Pop Up Plugin and version 3.8 of WordPress.
This is the code:
<h2 style="text-align: center;">It's back, and more fabulous than ever!</h2>
<h2 style="text-align: center;">Join Rochelle Rice and her community for the</h2>
<h2 style="text-align: center;">2nd annual Full, Fit & Fabulous!</h2>
<iframe width="560" height="315" src="//www.youtube.com/embed/9ybxD8kNpxU?rel=0" frameborder="0" allowfullscreen></iframe>
<h3 style="text-align: center;">This festival of wellness includes 3 fantastic presentations</h3>
<h3 style="text-align: center;">on understanding your hormones, living sensually in the plus size body,</h3>
<h3 style="text-align: center;">and finding the right activewear for you.</h3>
<h3 style="text-align: center;">You will learn about how nutrition, movement and mental wealth</h3>
<h3 style="text-align: center;">can work together in your life to help you feel amazing in 2014.</h3>
<h3 style="text-align: center;">Come join the celebration!</h3>
<h3 style="text-align: center;"><a href="http://fullfitfab.com/about-full-fit-fabulous/" target="_blank">Find Out More & Register!</a></h3>
It’s set to show only once in a 570×600 px box, 24% left, 13% top, Dark background fixed, immediately (“immediately” eliminated the text delay).
It can be seen at http://rochellerice.com for a few more days.
Dave
Hi Dave,
Thank you for your detailed reply.
It’s set to show only once in a 570×600 px box, 24% left, 13% top, Dark background fixed, immediately (“immediately” eliminated the text delay).
If you want to display pop up 10 seconds later then you should set “Pop over appearance delays” to after 10 seconds and not immediately.
I tried to reproduce the issue using your provided code and the configuration but i couldn’t reproduce it. I also tested it on chrome, firefox and safari browsers but it worked fine on all those browsers.
I checked it on your site http://rochellerice.com/ and it also worked fine there.
Could you please capture the of the issue and show me using website like http://www.screencast.com/ ?
Also please tell me which operating system are you using?
It’s working fine on windows browsers.
Regards,
If you want to display pop up 10 seconds later then you should set “Pop over appearance delays” to after 10 seconds and not immediately.
Yes, I set it for immediately to workaround the issue that I was seeing with the iFrame popping up before the rest of the text.
I have a screen capture of the issue here:
http://rochellerice.com/post/RR-PopUp-Chrome-Mac.mov
That was Google Chrome on Mavericks. I have the pop over on a 7 second delay. You’ll see the iFrame YouTube video come up first, then the pop over fills in 7 seconds later.
The event we were promoting is over, so I have disabled the pop over on that site now.
Hi Dave,
Thank you for your detailed reply.
I could reproduce the same issue on my test site using Google Chrome on Mavericks therefore i have notified the plugin developer to fix it in the plugin.
Thanks,
