Excellent Plugin, Full Featured, Worth the Money

I had looked for complete solutions and found no others that had the functionality that Wats does. The Free version is somewhat limited, but it gives just enough of a preview that, for someone that understands helpdesk or ticket systems, will realize its capabilities.

I am no coder at all, I only hack at the code if needed. That being said, WATS is easy to setup, with no real modification of WordPress at the code level. It is worth the time to setup a skeleton setup first, so you gain understanding of how to do it before you launch into a huge site.

It helps to review the documents to gain knowledge of how to create categories, statuses and priorities.

That being said, the one trick that I do not see written is in regards to “Adding Categories”, this is a TWO STEP process.
1) Add the Category via the Ticket Menu or Post Menu.
2) Go to Settings -> Wats Options -> Ticket Keys
Then select the new category from the drop down, and click the Add Category Button.
ProTip: Either add all categories at once, then systematically add all on the drop down in Alpa order, so as to not miss one.
If you add categories after the fact, try not to add many, as the two step process allows you to forget which you have created, but not added to WATS. I personally added 50-60, then if I need a new one, I add them ONE AT A TIME, vie the above method.

Enjoy!