Support » Plugin: BackWPup - WordPress Backup Plugin » Too many issues and ZERO author response

  • Constantly dealt with timeout errors, incomplete TAR files, unable to use any compression techniques, and plugin won’t delete old backups no matter what I set it to. Cherry on top? No plugin author response on these help forums. Go ahead, look at all the started threads. All users needing help. Rarely an author response. Guess they only respond to the paid pro version. Shame.

    For those looking for a plugin without the above mentioned issues and one that has an active author, check out XCloner. Running sweet on my WP install. And my total backup is about 10GB! Finally…

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  • Plugin Author Alex Frison

    (@seville76)

    @quest The Wordsmith,

    glad you found a solution, even though it wasn’t with us. But if you are still interested, please let us know the exact problem and we will try to fix it.

    Just for a general information: Reason why we weren’t able to give any support for the FREE users where just the tremendous effort of support we had to give to our PRO users. We added two new team members to the support, just to serve the FREE users. I hope this will be appreciated and free users understand, that a response time will be up to a week for free users, but if possible, we`ll try to be faster. PRO users still get a response within 24 hours.

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