Hello.
Did you set your admin email address in admin area -> Ready! Options -> “Store Email” option?
Also, please send me here ID of your ticket in our internal support system or link to topic on WP that was solved.
Regards,
Alexey.
Thread Starter
phlups
(@phlups)
Yes, the store email option has been set correctly since Day 1. As I mentioned, sometimes I get notifications, sometimes I don’t.
The original message that was market SOLVED but isn’t is this link:
http://wordpress.org/support/topic/no-notification-email-when-customers-order?replies=3
I have also received email correspondence from you.
Please, we have to fix this. I got 2 more orders last night and neither one of them gave me an email notification. However, I got 3 orders yesterday morning and received email notifications for all of them. It’s very strange.
Hello.
In admin area -> Ready! Options -> there are option “Enable log actions”. Please check it if it’s not. Now emails log is enabled. You can go in admin area to Ready! Log page – there will be all emails, that was sent from your store. You can now check – was email sent from code or not, check email after order was placed, address – “to”, and at the bottom you will see – “result”. If it is Failed – then problem is in your hosting provider (it failed to send email from your host). If email to admin email address will not appear there – then it mean that it was not sent at all.
Regards,
Alexey.
Thread Starter
phlups
(@phlups)
Thank you very much Alexey, I really appreciate your help. I have enabled the email log now and will look there after the next order. I will reply in this thread when I figure it out. Many thanks again!
Thread Starter
phlups
(@phlups)
Hi Alexey
I got 2 orders yesterday. I got a notification on one of them but not with the other. When I check the log, it shows that one of the confirmation emails was sent to me and the other was sent to the person that made the order. So i would assume that sometimes Ready! is sending the email notification to the customer and sometimes to me. Please let me know how I can fix this or if it’s something you have to do.
Thanks!
Hello.
There should be 4 notifications sent, and 4 log messages – for each order. How many email log messages do you have?
Regards,
Alexey.
Thread Starter
phlups
(@phlups)
I have only what i described above. 2 messages total. Both are order summaries. One was sent to me, the other was sent to the customer (both orders were from different people).
Please provide me with link to your site and admin access using this contact form http://readyshoppingcart.com/contacts/ (this is our internal support system), with link to this topic – and I will look into your site.
Regards,
Alexey.
Thread Starter
phlups
(@phlups)
Ok Alexey, i just sent the info in the contact form. Please let me know what you figure out.
Thread Starter
phlups
(@phlups)
Ok, we have figured out the issue. It turns out that since we use Paypal for our checkout, the customer MUST return to my website after the Paypal payment has been made. Otherwise, no email notification is sent to me. I have to instruct people to return to the website after payment in order to receive a notification.
Thank you VERY MUCH Alexey for all your help with this. This is the best support I’ve received from any company I’ve dealt with. Alexey was fast to respond and made a huge effort to identify this problem.
