Hello Marceau could you please supply a log file with the errors if you have one. Could you also share what kind of server are you running your website in plus what PHP version are you running if that applies.
The above information will help the developer with troubleshooting your issue.
Kind regards
Hi,
Thanks mbrsolution! Yes, Marceau, please include a log file – use pastebin.com if needed. The link to get the log file is towards the top of your UpdraftPlus settings page, where it says ‘Download most recently modified log file’.
The lack of pruning of backups will be a side-effect of the failure to upload backups to FTP – deleting only happens when the rest of the backup is successful.
David
Hi,
Thanks for your answer.
I don’t want to put my logs to pastebin for security reasons.
Do you have an email adress ? I’ll send you a protected link to DL a zip file.
Thanks & regards,
Hi Marceau,
You can send it to: contact@updraftplus.com
David
Hi,
i just sent it to you, hope it will help.
Regards.
Hi Marceau,
Those logs are all a few weeks old:
$ zipinfo updraft.zip
Archive: updraft.zip
Zip file size: 525186 bytes, number of entries: 16
-rw-a-- 6.3 fat 13395 bx defN 13-Jun-06 21:39 log.0f194dedecc1.txt
-rw-a-- 6.3 fat 661 bx defN 13-Jun-05 21:33 log.27953a4da823.txt
-rw-a-- 6.3 fat 701 bx defN 13-Jun-06 18:23 log.35532e055977.txt
-rw-a-- 6.3 fat 216589 bx defN 13-Jun-06 06:18 log.5823108ad056.txt
-rw-a-- 6.3 fat 233108 bx defN 13-Jun-03 06:16 log.693e7f9abae9.txt
-rw-a-- 6.3 fat 1710 bx defN 13-Jun-06 18:23 log.784e1818ffab.txt
-rw-a-- 6.3 fat 24762 bx defN 13-Jun-03 04:16 log.79e82ac56bfc.txt
-rw-a-- 6.3 fat 1747 bx defN 13-Jun-04 18:21 log.8effa901f779.txt
-rw-a-- 6.3 fat 618 bx defN 13-Jun-03 18:21 log.99dbb09a5225.txt
-rw-a-- 6.3 fat 618 bx defN 13-Jun-03 18:21 log.a8d1748e15a6.txt
-rw-a-- 6.3 fat 26220 bx defN 13-Jun-06 04:18 log.af89bb8d26e2.txt
-rw-a-- 6.3 fat 1627 bx defN 13-Jun-05 18:21 log.cd8ef6712f57.txt
-rw-a-- 6.3 fat 210574 bx defN 13-Jun-04 06:03 log.dbfb9ba5464b.txt
-rw-a-- 6.3 fat 228589 bx defN 13-Jun-05 06:07 log.ee9341e7ef5b.txt
-rw-a-- 2.1 fat 547776 bx d64X 13-Jul-02 20:17 udraftplusfolder.jpg
-rw-a-- 2.0 fat 287 tx ppmd 13-Jul-02 20:39 Server config.txt
16 files, 1508982 bytes uncompressed, 522738 bytes compressed: 65.4%
Are there no more recent ones? I can’t tell you about anything that’s happened since 6th June by reading those logs.
David
Looking at the most recent log, log.5823108ad056.txt, there are two issues in there:
1) The extra directory you’ve configured to back up – C:\inetpub – is not one which your webserver has file permissions to access completely…
2) … but the parts it does have access to are too big for the resources of the webserver to be able to fit into a single zip file. For that problem (i.e. the second), if you can wait a couple of weeks, then in the next release UD should be able to split backup sets into multiple zip files when needed.
David
Ooops, sorry about that, i just sent you more recent files :-S
1) you are right, this is just because the logs are too old.
2) Strange. Ressources ? Do you mean memory or a kind of file size limit ? I’m using NTFS so the size should not matter.
Is it a PHP.INI misconfiguration ?
And B.T.W: Very quick answer, congratulations ! 🙂
Hi Marceau,
I’ve emailed you a new version to try. Please try it, and after a couple of hours, send me the log again.
If it fails again, then add this to wp-config.php and then try again and send the log again afterwards:
define(‘UPDRAFTPLUS_PREFERPCLZIP’, true);
The problem is that the backup zip gets so large (1.5Gb), that all operations on it are very slow. This then means that UpdraftPlus, when WordPress lets it run, finds it hard to detect if any other UpdraftPlus instance is already operating on the zip. The attached verison may help; if not, then the tweak may help.
David
Hi Marceau,
We’ve just finished testing a big chunk of new code that should help you. It adds a new feature to UpdraftPlus, that allows zip files to be split up at user-defined intervals. By default, it splits zip files every 1Gb.
If you want to try it out, then just update to the development version:
http://updraftplus.com/faqs/devversion/
Please do let us know how you get on!
David
