Timezone Incorrect

You are looking in the wrong place, the time zone can only be modified from your Google Analytics account.

You are asking on the wrong place, it took me less than a minute to find the answer on Google Support:

https://support.google.com/analytics/answer/1010249?hl=en

I’ll never understand why I see so many threads marked as resolved when no resolution has been given. 🙁

@alin Marcu,

Just like the others have said, my settings in Google Analytics are for the correct time zone. Yet, the GA Dashboard plugin shows a 4 hour difference.

I haven’t changed the time zone settings in years. It was set correctly when I created the account.

Interesting. I have re-saved and will report back if that solves the problem.

Sorry about the previou post coming from a different account. Different computer was logged into a coworkers WP account.

Here is my response again:

@alin Marcu

“@702Shooter please show me an example of no resolution given and topic marked as resolved.”

Um…How about this very thread and the 3 people who have posted about the issue?

Google Analytics Dashboard for WP
[resolved] Timezone Incorrect (10 posts)

A resolution occurs when the problem is actually fixed, not when you post a link which leads to nothing changing.

“I bet you didn’t followed the link posted above,”

Probably best that you not place any actual wagers on this. Not only did I click the link but I read that page prior to posting here.

“And the previous topic, on the same subject, where I was telling that the cache, which is between 30 minutes and two hours may affect the stats and that reports generated by Google Analytics are not in real-time.”

This doesn’t apply. We are talking about a 4 hour time difference where your plugin is telling me it’s 4 hours later than it actually is. I’m not referring to the data but the time.

You say you have 3 websites it works fine on. Good for you. I have 2 it doesn’t and both of those sites have had the correct GA timezone set since day 1.

All this being said, the most valuable thing you have said is: “Some users reported that you can fix it by going into your GA account and re-Save the timezone settings.”

Like shoestringwebs, I will give this a try and report back. Thank you for the suggestion.

I completely disagree but if that’s how you choose to handle “customer service” then so be it.

If I take my car to the dealership because it’s having a problem and the dealer plugs in their computer then tells me it should be working fine, that doesn’t make the issue resolved. If the issue is caused by an aftermarket part I installed then the dealer should know their product well enough to offer a solution that fixes the issue or tell me to remove the incompatible part.

In this case, the “incompatible part” is the GAPI which is what your plugin is supposed to enhance. You should know the GAPI inside and out and have offered this explanation 2 months ago instead of just finding it today.

“If the issue is caused by an aftermarket part I installed then the dealer should know their product well enough to offer a solution that fixes the issue or tell me to remove the incompatible part.”

By knowing their system and the one they are working with and telling us about the bug the first time the issue is brought to their attention instead of 2 months later.

If you can’t actually fix it, fine. But that doesn’t make the issue resolved.