site showing blank page

  • alexisfrsh

    (@alexisfrsh)


    10 years, 11 months ago

    I’ve just installed WP on a new sub-domain and uploaded a new, custom theme.

    The site worked with Twenty Twelve as the acting theme, but the site went blank upon activating the new custom theme.

    define('WP_DEBUG', true); shows nothing.
    All plugins are deactivated.

    I thought the problem might be in header.php, but I’m having trouble finding anything that could be causing the site to be blank.

    Any ideas on what could be causing this or how I could troubleshoot?

Viewing 15 replies - 1 through 15 (of 17 total)
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  • David Choi

    (@wpthemes777)

    10 years, 11 months ago

    It’s probably due to new theme’s bug, causing PHP fatal error. Use FTP software like

    https://filezilla-project.org/download.php?type=client

    and rename that theme’s folder name to something else to disable it. The site will fall back to WP default theme.

    Thread Starter alexisfrsh

    (@alexisfrsh)

    10 years, 11 months ago

    I use Filezilla already. Falling back to the default theme won’t solve the problem of the new theme not working- it’s essential that this works.

    How can I troubleshoot the PHP fatal error?

    Josh

    (@audiorox)

    10 years, 11 months ago

    This is a great article to help you troubleshoot the “white screen of death”: http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-wordpress-white-screen-of-death/

    Particularly the part about adding this to your wp-config to display errors on the white screen:
    error_reporting(E_ALL); ini_set('display_errors', 1);

    Thread Starter alexisfrsh

    (@alexisfrsh)

    10 years, 11 months ago

    Jushi3s- adding that code still results in a white screen, no error codes given.

    David Choi

    (@wpthemes777)

    10 years, 11 months ago

    Check the error log file generated by the web server, if you don’t have access to that file, your hosting support can help you.

    DJDoubleXL189

    (@djdoublexl189)

    10 years, 11 months ago

    Custom themes are generally difficult to support on here, since we don’t know the insides and outs of them. You need to make sure to reach out to your site designer to figure out the problem.

    If you’ve already switched to the default theme or Twenty Twelve and still get the white page, try reinstalling the wp-admin and wp-includes folders in your FTP

    Thread Starter alexisfrsh

    (@alexisfrsh)

    10 years, 11 months ago

    @wp Help Support Member: I found the error log. How can I trouble shoot with this? What can I look for?

    @DJDoubleXL: I am the creator of this. Twenty Twelve showed up fine, it’s just the custom theme that is giving me problems.

    Pioneer Web Design

    (@swansonphotos)

    10 years, 11 months ago

    but the site went blank upon activating the new custom theme

    If you flip a light switch off, what happens? It turns off? If you turn it back on (with a good light bulb), what happens?

    Thread Starter alexisfrsh

    (@alexisfrsh)

    10 years, 10 months ago

    @seacoast: I’m not sure I follow your analogy, but unfortunately the default themes are not an acceptable long-term option for me.

    shane.sebastian

    (@shanesebastian)

    10 years, 3 months ago

    Please help: I have a simple blog and can’t add new posts. When I go to my admin posts and go to add new I simply get a blank page. If I go to any part of my admin page (comments, etc. it’s just a blank page). But my blog post does appear.

    That’s it.

    I’ve cleared the cookies and cache. Any help out there? Thanks!

    Jun Wang

    (@mrjunwang)

    10 years, 1 month ago

    it says:
    Notice: Undefined index: na in /home/content/57/11068957/html/wp-content/plugins/newsletter/plugin.php on line 492

    can you let me know how to fix this issue?

    thanks and regards! Jun

    jfrolish

    (@jfrolish)

    10 years, 1 month ago

    I too have a blank screen. The only error codes are
    Unknown attribute ‘valign’. and
    Attribute ‘alt’ must have value.
    I am new to WordPress and was changing themes back and forth when it happened. Is all my work still saved somewhere? The site was not live yet – just on my computer (local host) using the Microsoft WebMatrix.

    mitr0m

    (@mitr0m)

    10 years, 1 month ago

    Hi guys!

    It’s the first time I write here. In my case, everything is blank, I can’t even log in with http://www.anticiparse.com/wp-admin

    It is still under construction, so I just uploaded a new theme and all went blank.

    any help?! THANK YOU

    jfrolish

    (@jfrolish)

    10 years, 1 month ago

    I had this problem a week ago and it turned out to be a problem with the theme. The article that helped me was referenced above –
    http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-wordpress-white-screen-of-death/

    First I deleted all the plug-ins and then I reverted the theme back to twenty fourteen and hooray – the site was back up and running.
    Good Luck.

    mitr0m

    (@mitr0m)

    10 years, 1 month ago

    But how can I delete the plugins and revert the theme if I can’t even log in?

Viewing 15 replies - 1 through 15 (of 17 total)
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