No confirmation emails after external payment processor…

  • jockturner

    (@jockturner)


    10 years, 11 months ago

    Has anyone else experienced confirmation emails not working when using an external payment processor?

    They work fine if I set the store to use a Test Gateway but when I use a real Payment Processor (in this case Payment Sense) the confirmation emails do not get sent – although everything else works fine.

    Am I missing something here?

    http://wordpress.org/extend/plugins/wp-e-commerce/

Viewing 1 replies (of 1 total)
  • Plugin Author Justin Sainton

    (@justinsainton)

    10 years, 11 months ago

    Hi Jockturner,

    Can you confirm the payment status that is set by your payment gateway? Emails are sent when the Payment Status is something that is “successful” – if it’s incomplete or denied or something like that, it won’t send.

Viewing 1 replies (of 1 total)
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