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1. lostplay
   Member
   Posted 2 years ago #

   Hi,

   Firstly I have searched extensively for the resolution to this problem, however i've had no joy.

   Yesterday I installed the firestats 1.3.6 plugin ( i know wordpress is not responsible for individual plugins but please bear with me) and after a few hours of working fine I suddenly received a white screen after making a post. The error message given was this:

   The e-mail could not be sent.
   Possible reason: your host may have disabled the mail() function...

   Now I searched on Wordpress and other places and found that the most common resolution was to install an SMTP plugin. So to cut a long story shot, I did that but it didn't help, then I contacted my host and they have told me the following:

   "The plugin replaces the wp-mail.php script. Please download a wordpress
   install with the correct wp-mail.php and copy it over. This should
   restore the correct functioning"

   I just wanted to check whether this is the appropriate course of action to take? Also I'm using Wordpress 2.2, should I overwrite it with 2.3?

   I don't know how to overwrite without losing the content on my site but i'm sure i'll find that out vias a search.

   Thanks for any help!

   PS my site is www. lost-play. com (without the space before .com)

2. MichaelH
   moderator
   Posted 2 years ago #

   Typically, plugins don't actually replace standard WordPress files, they instead use hooks.

   So, with that said, if necessary, you can download prior versions of WordPress at:
   http://wordpress.org/download/release-archive/

   You will want to use the proper file from the proper version.

3. lostplay
   Member
   Posted 2 years ago #

   Thanks for the reply Michael.

   So by that I gather that you doubt the problem is to do with the firestats plugin overwriting the wp-mail.php..?

   I have a back-up from a few hours before the error happened..do you think it would be better to rollback and use the back-up or to install a new wordpress over my current one?

   Thanks

4. MichaelH
   moderator
   Posted 2 years ago #

   If you did a good backup, then in theory, your backup and the new wordpress versions should be the same.

5. lostplay
   Member
   Posted 2 years ago #

   Ok, thanks for your help

6. lostplay
   Member
   Posted 2 years ago #

   Ok, i've fixed it!
   For anyone who has similiar problems, I discovered that it was an issue with a trackback - or to be more precise, the issue came about due to a post I made where I linked my previous post for reference (common amongst bloggers) - this was the first time I did so in this particular theme on this particular site. Anyway to resolve the problem I went into phpadmin and deleted said comment.

   I found this out thanks to the owner of this blog >> http://ebestagent.com/wordpress-your-host-may-have-disabled-the-mail-function-error/

   Detailed instructions on their site.

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