Plugin Author
itdoug
(@itdoug)
Could you find the debug info. Explained on this link. You can post here or email it to us at hello at sendpress dot com.
http://sendpress.com/support/knowledgebase/troubleshooting-plugin-and-theme-conflicts/
Might help pinpoint the problem.
Doug,
I set up a new WP site to see if my problem had to do with other plugins.
Apparently not.
I get the same result after trying to set the subscription for single optin then hitting the save button, I get the followong Fatal error message.
I want to use the optin form as a gate keeper for a Google handout entry and do not want the double optin here.
Please advise.
Fatal error: Uncaught exception ‘Exception’ with message ‘Could not find caller class: originating method call is obscured.’ in /home/karen/public_html/sp/wp-content/plugins/sendpress/inc/functions.php:99 Stack trace: #0 /home/karen/public_html/sp/wp-content/plugins/sendpress/classes/views/class-sendpress-view.php(57): get_called_class() #1 /home/karen/public_html/sp/wp-content/plugins/sendpress/classes/views/class-sendpress-view-subscribers-listform.php(25): SendPress_View::redirect() #2 /home/karen/public_html/sp/wp-content/plugins/sendpress/sendpress.php(678): SendPress_View_Subscribers_Listform->save(Array) #3 /home/karen/public_html/sp/wp-includes/plugin.php(406): SendPress->admin_init(Array, Object(SendPress)) #4 /home/karen/public_html/sp/wp-admin/admin.php(111): do_action(”) #5 {main} thrown in /home/karen/public_html/sp/wp-content/plugins/sendpress/inc/functions.php on line 99
Plugin Author
itdoug
(@itdoug)
I’ve had one other report of that issue but have not received the debug info.
Could you please take a look at this article in our knowledge base and provide us with the information requested.
http://sendpress.com/support/knowledgebase/what-information-should-i-provide-in-a-support-ticket/
This may help us narrow down the problem or at least determine next steps.
Thanks,
Doug,
I am a free user, so far so this is the end game for me.
I asked HostGater tech where this problem could be happening.
They said it was no doubt in the code.
If I can’t get past this I can’t go Pro, Bro ya know ?
I admin a bunch of clients this would be great for.
Neil
Hi Neil,
Do you know what version of php you are running?
Thanks,
Josh
Hey Josh,
I let the default Twenty-eleven theme load and installed the plugin.
You want access to the site?
I am only testing on it.
http://www.sp.kitchward.info
Hi Neil,
if you don’t mind giving me access that would be great. You can use: josh@sendpress.com to send the info to.
Thanks,
Josh
Done
In your inbox.
Thanks
Thread Starter
Elie
(@eromano)
I have the debug info. What I find weird is that the plugin works flawlessly on my local server that we use in the office to test the sites before uploading them to the web server. And this is with all the same plugins being used and active.
Anyways here is the debug info:
### Begin System Info ###
## Please include this information when posting support requests ##
Multi-site: No
SITE_URL: http://www.myactiverecords.com
HOME_URL: http://www.myactiverecords.com
SP Version: 0.9.2
WordPress Version: 3.3.1
Platform: Windows
Browser Name: Chrome
Browser Version: 25.0.1364.97
User Agent String: Mozilla/5.0 (Windows NT 6.1) App
leWebKit/537.22 (KHTML, like Gec
ko) Chrome/25.0.1364.97 Safari/5
37.22
PHP Version: 5.3.10
MySQL Version: 5.1.57-community
Web Server Info: Microsoft-IIS/7.5
PHP Memory Limit: 256M
PHP Post Max Size: 8M
WP_DEBUG: Disabled
WP Table Prefix: Length: 3 Status: Acceptable
Show On Front: posts
Page On Front: #0
Page For Posts: #0
Session: Disabled
Session Name: PHPSESSID
Cookie Path: /
Save Path: C:\Windows\temp
Use Cookies: On
Use Only Cookies: On
UPLOAD_MAX_FILESIZE: 2MB
POST_MAX_SIZE: 8MB
WordPress Memory Limit: 32MB
WP_DEBUG: Off
DISPLAY ERRORS: N/A
FSOCKOPEN: Your server supports fsockopen.
ACTIVE PLUGINS:
SendPress: Email Marketing and Newsletters: 0.9.2
CURRENT THEME:
Optimize: 2.1
### End System Info ###
Thanks for posting the info. Everything looks right to me. I am looking into our post page to see if i can find something going on.
Best,
Josh
Plugin Author
itdoug
(@itdoug)
It actually looks like you are running WordPress 3.3.1. I don’t think we support WordPress that far back. Is there any chance you could upgrade to 3.4.2 or 3.5.1? I’m just wondering if Josh missed that when looking at the debug information.
Josh?
Thread Starter
Elie
(@eromano)
Hmmm. I will give it a try (it’s a real pain to update on a windows server) I’ll keep you posted once that’s done
Thread Starter
Elie
(@eromano)
I’ve updated WordPress to 3.5.1. When I enter an email in the widget to subscribe the thank you page comes up without the invalid address message BUT when I check in the back end, although a newsletter is selected in the widget, the email does not get saved.
Also, I still cannot add any emails in the backend whether it be a single email or through the multiple email section.
Hi eromano,
i did find a bug in the post page code. I am not sure if it is causing your issue but i will a patch for it soon. Would you mind running a test version of the plugin?
Thanks,
Josh
