Support?

  • Nofrills

    (@nofrills)


    11 years, 1 month ago

    Yesterday I sent a request for support, nothing happened at all. Still awaiting assignment to a support agent.
    So what to do? 6 hours ago I decided to buy for premium support and so I did.
    I sent a new premium request and I am still Awaiting assignment to a support agent.
    I think that´s really bad………

Viewing 3 replies - 1 through 3 (of 3 total)
  • konradS

    (@konrads)

    11 years, 1 month ago

    Hi Nofrills,

    usually Themekraft support staff replies within 24 hours, if possible instantly..

    I’m curious to know what exactly happened there..
    Maybe something went wrong here..

    Can you send me a link to your ticket?

    Thanks, Konrad

    Thread Starter Nofrills

    (@nofrills)

    11 years, 1 month ago

    I can´t find your email so I post it here.
    Anyway it´s ticket #2974 posted yesterday no-premiumsupport
    and ticket #2988 posted today right after I bought premium support.

    konradS

    (@konrads)

    11 years, 1 month ago

    Thanks, reply on the way. Konrad

Viewing 3 replies - 1 through 3 (of 3 total)
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