Unfortunately, commercial themes are not supported here, partly because we don’t have access to the themes — for testing or use, so for a theme-specific problem, you’ll need to persist with the developer.
That said, it sounds like a possible javascript error – so this thread might be helpful:
http://wordpress.org/support/topic/troubleshooting-wordpress-35-master-list?replies=4
http://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors