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123reg wordpress install moving directory to root folder (7 posts)

  1. dubwarrior
    Member
    Posted 2 years ago #

    I asked 123reg to move all wordpress files for a site to the root folder as when you use the 123apps you have no choice but to create a subfolder which annoyingly shows in the url.

    Anyway they moved the site to the rootfolder but now only the main index page is showing. What do I have to do. I can access wordpress ok and have made changes to links for images etc but the main pages have error messages. I can contact 123reg on Monday but is their anything I can do myself. many thanks

    error message

    internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, http://www.123-support.co.uk and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Apache Server at http://www.xxxxxxxxxxxxxxxxxxx.com Port 80

  2. webfusiononline
    Member
    Posted 2 years ago #

    Hey,

    My name is Mohammed i work in behalf of 123-reg, If you could send me your domain name or username i could check this further for you.

  3. des carrington
    Member
    Posted 2 years ago #

    Your story is exactly the same as my issues with 123-reg. Now my site is in the root directory but I get the error message every time the server is busy. 123-reg have passed issue back to me continually for over a month. I have researched this and the issue is 123-reg servers can't cope with WordPress 100% of the time. A mute point as their sale blog does not mention this fact.

  4. 123regonline
    Member
    Posted 2 years ago #

    Hello,

    I'm Nerys and I work here at 123-reg.

    From your post I can see that you have already been in touch with our support team, however I would be more than happy to have a look into you account and seek to find a solution for the issues you have been experienced, and to gather any feedback which you would like to give regarding our products or support.

    Regarding the issue you have reported with WordPress on the 123-reg servers, without knowing the package you have and details regarding your website I would not be able to comment on your issues at the present time, however I can confirm that the 123-reg can run with WordPress, and any issues customers have will be looked into individually, and advised according to their particular needs.

    As said, I am more than happy to look into your issues further, for me to do this I would need a domain name or support ticket id.

    Regards,

    Nerys

  5. Kelly
    Member
    Posted 1 year ago #

    I've wasted most of my day trying to install a WordPress website, not a blog, onto the 123 Reg "Unlimited" hosting package. The automatic app installation offered by 123 Reg only installs to a subfolder, with no option to install directly to the root file. If I try uploading via Filezilla I cannot connect WordPress to it's database. I've tried configuring the WP_Config file by adding the database details. Why have 123 Reg made the 5 Minute installation into a 5 hour (or day!) job? All the other hosts I've used have allowed me to create my own WordPress database (called "WordPress" so the installer can fine it!) and add a user for the new database. I've NEVER had problems like this! I'm now wasting *however* long waiting for 123 Reg to reply to my ticket. I had envisaged having the website half built by now. I'm so annoyed!

  6. 123regonline
    Member
    Posted 1 year ago #

    Hello,

    I would be happy to look into this for you. If you would like me to, please confirm the support ticket ID.

    Regards,

    Nerys

  7. Kelly
    Member
    Posted 1 year ago #

    Hi Nerys,
    Thanks for your offer. It appears I have been able to get things sorted now, so I've closed the support ticket. I deleted everything via 123 Reg Web FTP and took a new version of WordPress, altered the WP_Config page and uploaded it all via FileZilla. I waited about 20 minutes and got it working. It just means I'll have to re-do all the work I did to the website on the local host.
    Thanks again.

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