Add new user – I am admin but I only see "Add Existing User" | WordPress.org

Resolved Carolyn VB
(@carolyn-vb)

11 years, 5 months ago

I am admin but I only see “Add Existing User” in my dashboard. I need to add NEW users that aren’t existing. Why don’t I have that option…I am listed as an ADMINISTRATOR.

Help?

Viewing 6 replies - 1 through 6 (of 6 total)

esmi
(@esmi)

11 years, 5 months ago

Is this a wordpress.com site or a self-hosted WordPress install?

Thread Starter Carolyn VB
(@carolyn-vb)

11 years, 5 months ago

http://blogs.poughkeepsiejournal.com/betteru/

I’m not sure how the other admin set it up. But he can ADD NEW USER and I cannot. So not sure why there’s a difference between our options.

esmi
(@esmi)

11 years, 5 months ago

Have you tried:

– deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

– resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

Amy Hendrix (sabreuse)
(@sabreuse)

11 years, 5 months ago

blogs.poughkeepsiejournal.com is a multisite installation — in multisite, only the admins of the entire network (as opposed to the individual sites within it) can create new users.

Thread Starter Carolyn VB
(@carolyn-vb)

11 years, 5 months ago

Thanks for the info. Also…*sadness* because the network admin’s busy with the election. No resolution to the problem until Thursday. 🙁

Thread Starter Carolyn VB
(@carolyn-vb)

11 years, 5 months ago

Thanks, all.

Viewing 6 replies - 1 through 6 (of 6 total)

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add new user

In: Fixing WordPress
6 replies
3 participants
Last reply from: Carolyn VB
Last activity: 11 years, 5 months ago
Status: resolved

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