That’s certainly a bummer and poor form for them to not support a commercial theme as promised. Unfortunately, commercial themes are not supported here — as they are not freely available for testing and use, etc. And it should be part of what you pay for.
As for the problem, Tim Thumb has a history of major security problems so many people advise avoiding it all together — see this thread for more details:
http://wordpress.org/support/topic/timthumb-error-2?replies=9
Seems like you might ask for a refund from the theme vendor, and perhaps find another theme that is supported and not saddled with iffy code from the start.
Hi I was also thinking about purchasing the Style Weekly Theme from CloverThemes.com, however they seem really small and their support forum is not open. The owner, Chris Creed, said I can email him any support issues I have. My question is, if I buy this template and Clover Themes goes out of business can I still get support on my template from other resources, let’s say from WordPress? Do you know anything about CLover Themes or the owner?? Any help would be appreciated. I normally would not even consider the purchase, but I love this theme and can’t find anything that comes close to it.
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
if I buy this template and Clover Themes goes out of business can I still get support on my template from other resources, let’s say from WordPress
We don’t support any product that is not distributed on WordPress.org, so no. Just because a theme is using WordPress (the core application) does not mean it has any affiliation with WordPress.
