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[resolved] 0.9.9.5 broke website (11 posts)

  1. trevorwood
    Member
    Posted 4 months ago #

    Latest update has broken my website

    appears to be an issue with the SendPress signup widget. It and everything afterwards won't display on the page. Remove it from the active widgets and the site all comes back again

    Rolling back to 0.9.9.3 works

    https://wordpress.org/plugins/sendpress/

  2. itdoug
    Member
    Plugin Author

    Posted 4 months ago #

    Please click the following link for instructions on what info to provide support. http://sendpress.com/support/knowledgebase/what-information-should-i-provide-in-a-support-ticket/

    That is strange. Would you also be able to provide some screenshots of the widget settings? There was also another post in the forum where someone else had issues with the widget. I'll see if I can find the link and post it here.

  3. itdoug
    Member
    Plugin Author

    Posted 4 months ago #

    Here is the link to the other forum post. Take a look at my suggestion there and let me know if that helps.

    http://wordpress.org/support/topic/subscribe-widget-not-working-1?replies=4

  4. trevorwood
    Member
    Posted 4 months ago #

    That fix may work, but something broke in the upgrade as the previous version worked.

    here's the debug information of the version that is working - sorry, I'm not putting up the bugged version

    ### Begin System Info ###

    ## Please include this information when posting support requests ##

    Multi-site: No

    SITE_URL: http://www.network-midlands.co.uk
    HOME_URL: http://www.network-midlands.co.uk

    SP Version: 0.9.9.3
    WordPress Version: 3.8.1

    Platform: Windows
    Browser Name: Firefox
    Browser Version: 28.0
    User Agent String: Mozilla/5.0 (Windows NT 6.1; WOW
    64; rv:28.0) Gecko/20100101 Fire
    fox/28.0

    Database Tables:
    wp_sendpress_subscribers_event OK
    wp_sendpress_report_url OK
    wp_sendpress_subscribers_status OK
    wp_sendpress_subscribers OK
    wp_sendpress_list_subscribers OK
    wp_sendpress_queue OK

    Sending Method: SendPress_Sender_Website

    PHP Version: 5.3.10-5.3.10
    MySQL Version: 5.1.73-0ubuntu0.10.04.1
    Web Server Info: Apache

    PHP Memory Limit: 256M
    PHP Post Max Size: 8M

    WP_DEBUG: Disabled

    WP Table Prefix: Length: 3 Status: Acceptable

    Show On Front: page
    Page On Front: Home #692
    Page For Posts: Home #692

    Session: Enabled
    Session Name: PHPSESSID
    Cookie Path: /
    Save Path: /var/lib/php5
    Use Cookies: On
    Use Only Cookies: On

    UPLOAD_MAX_FILESIZE: 10MB
    POST_MAX_SIZE: 8MB
    WordPress Memory Limit: 40MB
    WP_DEBUG: Off
    DISPLAY ERRORS: N/A
    FSOCKOPEN: Your server supports fsockopen.

    ACTIVE PLUGINS:

    Akismet: 2.6.0
    Contact Form 7: 3.7.2
    Google Analytics for WordPress: 4.3.5
    Quick Page/Post Redirect Plugin: 5.0.3
    SABRE: 1.2.2
    SendPress Newsletters: 0.9.9.3
    Share Buttons by AddToAny: 1.2.9.2
    Simple Mail Address Encoder: 1.5.4
    Social Media Widget: 4.0.2
    Twitter Widget Pro: 2.6.0
    Ultimate TinyMCE: 5.2
    WordPress Backup to Dropbox: 1.8.1
    WP-Mail-SMTP: 0.9.4
    WP-UserOnline: 2.83
    WP Simple Paypal Shopping cart: v3.9.4

    CURRENT THEME:

    networkmidlands: 1.0

    ### End System Info ###

    Not sure how I'm going to get a screen shot here as there doesn't appear to be anywhere to upload a file

    I'll try and get a test site up and see if the fix listed above works - however, as I said, they update is broken

  5. trevorwood
    Member
    Posted 4 months ago #

    OK, I've got my website up on a test server. Upgrading to 0.9.9.5 causes the subscribe widget to break. It and everything after it is not displayed.

    The settings for the widget are the same for both 0.9.9.3 and 0.9.9.5

    On the settings/advanced page, the Table Info box shows "Tables Installed" and then nothing even though the sendpress tables show up in phpMyAdmin

    on the Help page the "Recent blog posts" is missing completely, the shortcode cheat sheet only shows the titles "Get Recent posts", "Signup" and "Unsubscribe Form". Clicking on them does nothing

    Here's the debug info

    ### Begin System Info ###

    ## Please include this information when posting support requests ##

    Multi-site: No

    HOME_URL: http://network-midlands

    SP Version: 0.9.9.5
    WordPress Version: 3.8.1
    Sending Method: SendPress_Sender_Website
    SendPress Tables: Tables Installed

    PHP Version: 5.3.16
    MySQL Version: 5.5.23
    Web Server Info: Apache/2.2.22 (Win32) PHP/5.3.16

    PHP Memory Limit: 256M
    PHP Post Max Size: 8M
    PHP Memory Used: 29.35 MByte

    WP Memory Limit: 40MB
    WP_DEBUG: Disabled

    UPLOAD_MAX_FILESIZE: 10MB
    POST_MAX_SIZE: 8MB
    DISPLAY ERRORS: On (1)
    FSOCKOPEN: Your server supports fsockopen.

    Platform: Windows
    Browser Name: Firefox
    Browser Version: 28.0
    User Agent String: Mozilla/5.0 (Windows NT 6.1; WOW
    64; rv:28.0) Gecko/20100101 Fire
    fox/28.0

    ACTIVE PLUGINS:

    Akismet: 2.6.0
    Contact Form 7: 3.7.2
    Google Analytics for WordPress: 4.3.5
    Quick Page/Post Redirect Plugin: 5.0.3
    SABRE: 1.2.2
    SendPress Newsletters: 0.9.9.5
    Share Buttons by AddToAny: 1.2.9.2
    Simple Mail Address Encoder: 1.5.4
    Social Media Widget: 4.0.2
    Twitter Widget Pro: 2.6.0
    Ultimate TinyMCE: 5.2
    WordPress Backup to Dropbox: 1.8.1
    WP-Mail-SMTP: 0.9.4
    WP-UserOnline: 2.83
    WP Simple Paypal Shopping cart: v3.9.4

    CURRENT THEME:

    networkmidlands: 1.0

    ### End System Info ###

    looks like there's a mega serious problem here

    Disabling signup form ajax does nothing.

  6. itdoug
    Member
    Plugin Author

    Posted 4 months ago #

    We have had a few reports of widget issues like I said before. Since you have it set up on a test server and you are experiencing the same problem, is there any chance that you could email us credentials so we can login and take a look. I'm betting that if we fix it for your site, it will fix it for others as well. You can email me at Doug at sendpress dot com. Please don't post any login information in the forum.

  7. trevorwood
    Member
    Posted 4 months ago #

    Latest version of sendpress is still broken with the same problem. Can't let you access my test server, sorry

  8. itdoug
    Member
    Plugin Author

    Posted 4 months ago #

    We are still looking into the issue, but we have not been able to re-create locally, which is making it difficult to fix. If you ever get a place where we can login to see what is happening, I think we could probably fix it pretty quickly.

    Just out of curiosity, have you tried the newest version of the plug-in with a different theme, such as 2012 or 2013? There's a good chance that it could be theme related.

  9. BroadRippleUnlimited
    Member
    Posted 4 months ago #

    I am having this problem too.

    The simple explanation is that the signup widget doesn't work well with any other widgets in a sidebar.

    Another more complex security topic is that one site that I use sendpress on http://evolverindy.org that was using 0.9.9.3 started having spam traffic using sendpress to send out spam to email address.

    I can forward Mail Delivery Reports that I received after my list address was used to spam or send to non list addresses.

    When I viewed the html rendered of the emails that the mail delivery reports referenced, I found the Sendpress template, complete with my organizational address in it. YIKES!

    I have upgraded and disabled Sendpress until the security vulnerability is fixed.

    Please let me know if there is any additional information that you would require.

  10. Josh Lyford
    Member
    Plugin Author

    Posted 4 months ago #

    Hi BroadRippleUnlimited,

    How was SendPress used to send out spam? could you send the report to josh@sendpress.com. We have not see this anywhere else and with how sending works i am not sure how it would be possible.

    Any info you could provide would be helpful.

    Best,
    Josh

  11. Josh Lyford
    Member
    Plugin Author

    Posted 4 months ago #

    @trevorwood

    I believe i found the widget issue it has to do with ob_start(); being in the wrong place for the signup widget. I have fixed this and will have it in the next release. This should be out sometime tonight.

    Best,
    Josh

  12. BroadRippleUnlimited
    Member
    Posted 4 months ago #

    Thanks Josh, I just forward one of 4 or 5 Mail Delivery Reports.

    This is a great plugin, thank you for looking into this.

  13. itdoug
    Member
    Plugin Author

    Posted 4 months ago #

    @trevorwood

    I got your email that the latest release fixed your widget issue. Thanks for letting us know and for your patience.

    @broadrippleunlimited

    Josh said he responded via email.

    I'm going to go ahead and resolve this topic.

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