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You should use WooCommerce admin tools to manage these orders instead of the dashboard features we provide on our site, to keep the information properly synchronized.

"Auto Accept Order" on the setting page is unchecked

a) When a customer places an order using Clover we only authorize their credit card until the order is accepted. b) You can accept the order by changing the order status from "Processing" to "Completed". c) When order is accepted, their card will be officially charged. d) Before a order is accepted, you can cancel the order by changing Order status to "Canceled", the customer's card will never be charged, although they may still see the original authorization from their placement of the order.

"Auto Accept Order" on the setting page is checked

a) A customer order will automatically be accepted and their card will be charged immediately every time when the order was placed. b) Change order status to "Canceled" will not refund customer's credit card.

Refund

If you need to refund the order that has been accepted, you need to change the order status from "Completed" to "Refund". Their card will be credited back the original amount at that time.