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WordPress Advanced Ticket System

Wats is a ticket system. Wats stands for WordPress Advanced Ticket System.

V1.0.57 (13/12/2012)

  • enhanced ticket age details in frontend ticket listing
  • fixed a limitation with ticket listing owner filter while no owner has been set
  • modified rules format to allow filtering on all categories
  • added a value for target user list for ticket assignment to allow tickets to be assigned only to admins and users with wats_ticket_ownership capability
  • added an option to reinitialize the frontend submission form elements upon successfull submission
  • added an option to redirect to a success page upon frontend submission form successfull submission
  • added an option to define notification rules for ticket update
  • added Slovak translation (provided by Branco from http://webhostinggeeks.com/ )
  • added WP 3.5 compatibility

V1.0.56 (28/06/2012)

  • added CSS ID to single ticket page meta keys in the ticket content
  • fixed a bug with source email address on new ticket notifications for admin when the ticket was submitted by email
  • added CSS ID to custom fields in frontend submission form
  • added ticket author meta details (non registered user submission) to single ticket display page
  • removed ticket number from notifications when ticket numbering is disabled
  • added CSS class to individual priorities, types, products and status on single ticket page
  • removed current admin user from shared guest user list to prevent inappropriate setting that would prevent further admin access
  • added pagination feature to frontend ticket listing (page selection and number of tickets per page)
  • enhanced last modification date relevance in frontend ticket listing
  • added filter hook for product list before selector display
  • added custom field management for drop down selectors in addition to input fields
  • added flag to bypass input verification (only to be used with Chinese characters)
  • enhanced ticket update notification handling to avoid multiple notifications for same email and notification of current updater of own update
  • modified owner output to user nickname rather than login
  • added ticket owner to notification cycle for ticket update
  • modified username in notifications to use nickname rather than firstname
  • added ticket number to new ticket notification title
  • added an option to hide empty ticket listing below the authentication form in the frontend ticket listing page
  • added an option page to directly assist with WATS setup and troubleshooting in case of problems
  • added an option to turn user drop down selector into text input with auto complete (usefull for large user list)
  • added Belarussian translation (provided by Alex from http://webhostinggeeks.com/ )
  • added jQuery hook after frontend submission form submission to allow custom JS code to be fired after that
  • added Romanian translation (provided by Alex from http://webhostinggeeks.com/ )
  • fixed an interworking problem with qTranslate in frontend ticket listing
  • added ticket age column to frontend ticket listing
  • added Dutch translation (provided by Anita Berghoef from http://www.ab-ct.nl/ )
  • added capability to edit custom field entries
  • added closure date column to frontend ticket listing together with closure date background management
  • added Hindi translation (provided by Outshine Solutions from http://outshinesolutions.com/ )
  • modified password field type for ticket submission by email option to be password rather than text
  • added category filter to rules notification
  • added WP 3.4 compatibility

V1.0.55 (14/08/2011)

  • added last modification table column to the frontend ticket listing
  • fixed a bug with ticket assignment in the frontend submission form
  • added an option to allow notification of per ticket specific mailing list for ticket updates
  • added an option to define which columns are active in the frontend ticket listing
  • added filter hooks for ticket notification subject title
  • added an option to allow user to view and update tickets raised by any user from the same company
  • fixed a bug with admin notification when using WP release below WP 3.1
  • added an option to allow admins to submit internal comments/updates for ticket that can only be viewed by admins
  • added custom field management options for tickets
  • fixed a bug with ticket numbering causing duplicate ticket number
  • added action hook fired after ticket metas save
  • enhanced options page organization (split options per families)
  • added CSS class and div wrapper for frontend update form ticket keys
  • added an option to define default query for frontend ticket listing
  • modified frontend ticket listing query to be sorted by DESC post creation date (rather than ASC)
  • added CSS id for all form elements in frontend ticket listing
  • added Polish translation (prodived by Eryk Lewandowski from http://www.disena.pl/ )
  • fixed a bug preventing comment on regular posts for non-admin users
  • fixed a bug with WATS shortcode insertion conflict in admin
  • added an authentication form to the single ticket page when the user isn't logged in while only registered users can view the ticket
  • added an authentication form to the frontend ticket listing page when the user isn't logged in while only registered users can view the tickets
  • added an option to allow admins to prevent mail notification from being fired on some updates
  • modified ticket edition page message for draft mode to remind user to submit ticket once edition is completed
  • added last modification author table column to the frontend ticket listing
  • added WP 3.2 compatibility
  • updated Italian translation (provided by Roberto Scano from http://robertoscano.info/ )
  • added filter hook to allow frontend submission form code modification
  • modified template selector to allow active theme selection or WATS custom template
  • added html label to all ticket metas to enable further CSS customization
  • added user_email to list of user meta key column for frontend ticket listing table
  • added action hook after frontend submission of new ticket
  • added action hooks for user to company mapping add, modification and removal
  • modified the_title hook format to workaround misformated call in 3rd party themes/plugins
  • fixed a bug with custom post type permalink structure handling on Windows server
  • added call center ticket creation (author selection) to frontend submission form

V1.0.54 (19/03/2011)

  • removed use of deprecated user_level attribute, get_usermeta function (minimum release is now WP 3.0)
  • added an option to set roles allowed to assign tickets
  • added an option to set roles allowed to view global stats on the dashboard
  • fixed a bug causing duplicate meta values to be inserted for tickets metas
  • fixed a bug preventing category filtering on ticket edition page
  • fixed a bug preventing owner assignation on frontend ticket submission page
  • fixed a bug causing invalid template usage for page on WP 3.0
  • added an option to allow notification source address to be set to current user email address
  • added a div with a class for the category selector on the frontend submission form
  • added Italian translation (prodived by Alessandro Pagano from http://www.alessandropagano.net/ )
  • modified ticket update (comment) template to prevent new update when ticket is closed (unless the user is an administrator)
  • fixed a bug preventing preview of draft posts
  • added filters hooks to allow notifications content modification
  • fixed IE rendering problem in login form (frontend submission page)
  • added an option to prevent regular users (non admins) from modifying their profile email
  • added a profile option to set user account expiration date (account is locked after expiration date)
  • added tickets in pending status to frontend ticket listing for administrators
  • added an optionnal ticket key for products (admin can define products and tickets can then be associated to a product)
  • added a country selector in the user profile page (only admin can set it)
  • modified ticket update notification option for all tickets to apply only to administrators instead of all users to avoid unwanted email flood
  • added non registered users to notification cycle for updates on tickets originated by them
  • removed ticket update notification for trashed tickets
  • added an option to define which keys are active (status, priority, type and product)
  • modified frontend script loading to be performed only on pages having a WATS shortcode from the wp_footer (rather than wp_head on all pages)
  • modified frontend css loading to be performed only on pages having a WATS shortcode
  • fixed creation date sorting problem in the ticket listing table
  • modified ticket submission by mail server name parser format to allow specific prefix
  • modified permalinks to take into consideration pending tickets
  • fixed a bug with submission by email new ticket admin notification permalink format
  • added a company option to allow admins to define a company meta_key and then associate a meta_value for each user
  • added a company management page (to define companies and associate these with users)
  • added a profile company option (filled with companies entered in the company management page)
  • fixed a bug with notification rule addition index
  • added product, company and country selectors to notification rules
  • added a company selector for ticket author on ticket creation/edition page in the admin to allow user filtering by company
  • added an optionnal SLA profile option (SLA can be defined in the options page and assigned in the profile and company pages)
  • fixed sidebar on single ticket page in Twenty Ten (default theme)
  • added an optionnal capability "wats_ticket_read_only" that can be assigned to users to allow them to browse other users tickets when ticket visibility is set to admin and author only
  • added an XML (excel) export feature for ticket listing in the frontend
  • fixed a bug with inline ticket edit that would add the ticket number in front of title thus resulting in duplicate number display after edition end
  • fixed a bug with invalid category filtering on frontend ticket listing page
  • modified frontend ticket listing to hide owner column when ticket assignation isn't enabled
  • added WP 3.1 compatibility

V1.0.53 (07/10/2010)

  • fixed a bug with ticket listing table formatting when ticket numbering isn't active
  • added compatibility for WP 3.0, 3.0.1
  • fixed a bug inducing a php warning when no category is associated to ticket listing post
  • enhanced title formatting on single ticket page in the frontend
  • fixed a race condition with jQuery Editable plugin
  • fixed a bug inducing javascript error with jQuery Editable plugin
  • added category selector to frontend ticket submission form
  • added Russian translation (prodived by Alexey from http://reservation.isaev.asia/ )
  • added Indonesian translation (provided by Rizal Fauzie from http://fauzievolute.com )
  • added an option to select the ticket default type, priority and status that will then be selected by default in the ticket creation page (admin and frontend submission form)
  • added an option to define specific notification list upon new ticket opening based on ticket priority, type and status
  • enhanced details provided in new ticket notification mail
  • modified ticket update notification to not include admin link if the user level is subscriber
  • fixed a bug enforcing comments to be opened for all post type

V1.0.52 (13/06/2010)

  • added an option to select the ticket closed status (to allow bypassing of autodetection)
  • modified checks for ticket status, priority, type and category edition in the options page
  • modified checks for ticket title and content on the frontend submission form
  • added a filter operator for statuses on the ticket listing page
  • modified notifications for "my tickets" updates, now notifications are sent out to ticket originator and users who updated the ticket (through comments)
  • added an option to make local user profile notifications settings optionnal and leave precedence to global notifications settings only

V1.0.51 (12/05/2010)

  • added CSS class to ticket details items on frontend ticket submission page
  • fixed a bug where a notification would be fired for all post type comments instead of only being fired for tickets
  • modified meta_value selector in the ticket listing page to be sorted by alphabetical order
  • modified thickbox loading to fix an interworking problem with gravity forms plugin
  • fixed a bug preventing admin edit ticket link from being inserted into the new ticket admin notification when an unauthenticated user submits a ticket through the frontend form
  • added login form to the ticket submission form if user isn't authenticated and authentication is mandatory to access it
  • enhanced handling of update forms selectors when no value is provided so that existing values aren't removed

V1.0.50 (24/03/2010)

  • fixed a bug preventing ticket number from being displayed in ticket title (wptexturize issue)
  • enhanced menuitem icon rendering
  • added lithuanian translation (provided by Arturas from http://www.taisyklajums.lt/ )

V1.0.49 (09/03/2010)

  • added support for WP 2.9.2
  • added support for username not formatted as an email address for the ticket submission through email options
  • added spanish translation (provided by Esteban from http://www.netmdp.com/ )

V1.0.48 (14/02/2010)

  • fixed a bug with RSS comment feeds showing ticket comments while they shouldn't

V1.0.47 (12/02/2010)

  • fixed a bug with previous and next links on single ticket page in WP 2.9
  • added "/" as valid character for ticket description text area in the frontend submit form

V1.0.46 (08/02/2010)

  • modified default value for notification signature
  • fixed frontend submit form error when description contains carriage return
  • enhanced success message on frontend submit form based on ticket numbering setting

V1.0.45 (04/02/2010)

  • enhanced options page design to improve admin experience
  • fixed a bug with number of comments for tickets in ticket edit page (admin)
  • added "?", "!" and ":" as valid charaters for inputs

V1.0.44 (29/01/2010)

  • enhanced Ajax submission handling by disabling buttons on submit to prevent double submission errors
  • added feature to allow ticket submission by email

V1.0.43 (27/01/2010)

  • added ticket submission form feature in the frontend
  • removed unused code (wats-ticket-list-ajax-processing.php)

V1.0.42 (24/01/2010)

  • added a check to prevent notifications from being delivered to pending users (register plus compatibility)
  • added persian characters support
  • added an option to sort user selectors by meta keys values
  • modified user selector format check to allow ":" char to be inserted
  • modified selectors width to match max width of elements (IE)
  • moved ticket details meta box from sidebar to main content on the ticket creation and edition pages

V1.0.41 (14/01/2010)

  • fixed a bug preventing right ticket author from being selected in the ticket edition page
  • fixed a bug with invalid ticket counters on ticket listing page in the admin
  • added value "None" to ticket owner selector filter on ticket listing (frontend)

V1.0.40 (12/01/2010)

  • sorted all users selectors by user last_name
  • enhanced details related to guest user setting to minimize error risks
  • modified style of ticket title column in ticket edit page to get a fixed width of 200px (admin side)
  • added default notifications flags for newly registered users

V1.0.39 (05/01/2010)

  • fixed an issue with user profile options save in WP 2.9
  • fixed a bug with upload_files capability granting (can now only be modified for roles without upload_files capability by default)
  • added support for WP 2.9.1

V1.0.38 (30/12/2009)

  • added arabic characters support
  • added support for WP 2.9

V1.0.37 (17/12/2009)

  • fixed a bug with post author save

V1.0.36 (15/12/2009)

  • fixed a bug with post edit link under archives pages if post type is "ticket"
  • removed empty ticket author label on ticket creation page for non admin users
  • added an option under the user profile to grant or remove upload files capability for any user
  • added an option to set email signature of notifications sent by the system to users
  • modified default ticket creator (call center feature) to current user
  • enhanced ticket update notification emails to include status, priority, type and owner changes

V1.0.35 (09/12/2009)

  • added an option to allow admins to filter tickets on ticket listing table page through an additionnal selector based on user meta value
  • added an option to allow admins to get an additionnal column in the ticket listing table filled in with selected meta key meta values
  • fixed a bug with user format in formatted user list when a user meta is used at the beginning of the format string

V1.0.34 (04/12/2009)

  • fixed a bug with ticket listing filtering when ticket owner is "any"
  • added ticket author selector filter for ticket listing table
  • enhanced ticket visibility option scope to impact owner and author selectors filters for ticket listing table

V1.0.33 (03/12/2009)

  • fixed an issue with admin side edit ticket url encoding on mail notifications
  • added an option to allow admins to create tickets on behalf of any user
  • added an option to set the format of user selector
  • modified all user selectors to work with the format option (owner selector on single ticket page, ticket list owner selector, create/edit ticket owner selector, guest user selector)
  • added originator selector on ticket creation/edition page for admins

V1.0.32 (02/12/2009)

  • added a global option for notification of updates on all tickets (wats options page)
  • added a global option for notification of updates on user own tickets (wats options page)
  • added a profile option for notification of new ticket submissions (user profile page, can only be set by admins)
  • added a profile option for notification of updates on all tickets (user profile page, can only be set by admins)
  • added a profile option for notification of updates on user own tickets (user profile page, can only be set by admins)

V1.0.31 (28/11/2009)

  • added wats_ticket_ownership capability which can be granted individually under user profile by admins
  • added an option to restrict user list for ticket assignation

V1.0.30 (26/11/2009)

  • added an option to allow media upload on ticket creation and edition pages
  • added an option to allow media library browsing and selection on ticket creation and edition pages

V1.0.29 (18/11/2009)

  • modified all ajax calls to match WP guidelines (removed wp-config inclusion, used admin-ajax in the frontend)
  • modified statistics dashboard widget visibility option to apply only to global stats (all users can now view their own stats)

V1.0.28 (09/11/2009)

  • added an option for statistics dashboard widget visibility

V1.0.27 (04/11/2009)

  • added inline help to items in the options page

V1.0.26 (29/10/2009)

  • fixed a bug preventing single-ticket.php template from being overriden
  • translated comment-tickets.php items that were in french by default

V1.0.25 (27/10/2009)

  • added Czech characters support
  • added an option to allow tickets tagging during ticket creation and edition
  • added an option to allow custom fields association to tickets during ticket creation and edition

V1.0.24 (10/10/2009)

  • improved robustness to fix a conflict between WATS and others plugins using jQuery
  • modified recent comments dashboard widget so that non admin users can only view their own tickets comments (as per ticket visibility option)
  • added an option to block access to comments edition menuitem and comments edition page for users without moderate_comments capability (so that they can't view updates on others users tickets)

V1.0.23 (26/09/2009)

  • added frontend widget for ticket statistics (code provided by Tobias Kalleder from http://indivisualists.com/ )
  • modified ticket listing filtering in the admin tickets table so that non admin users can only view their own tickets (as per ticket visibility option)
  • added german translation (provided by Tobias Kalleder from http://indivisualists.com/ )
  • fixed few translations items

V1.0.22 (25/09/2009)

  • modified single ticket display template to include ticket originator details
  • modified ticket edit template in the admin to include ticket originator details
  • modified creation date format to allow proper sorting in the ticket listing table

V1.0.21 (10/09/2009)

  • added tickets listing table sort feature

V1.0.20 (09/09/2009)

  • fixed a bug preventing contributor level users from submitting/editing tickets

V1.0.19 (08/09/2009)

  • fixed another redirection loop encountered on some sites (using IIS) while guest user is trying to log into the admin

V1.0.18 (04/09/2009)

  • added admin email notification option upon new ticket submission

V1.0.17 (03/09/2009)

  • fixed a redirection loop encountered on some sites while guest user is trying to log into the admin

V1.0.16 (30/08/2009)

  • added ticket filtering feature to the ticket list (works through Ajax, JS support required).

V1.0.15 (29/08/2009)

  • added ticket ownership feature. Tickets can now be assigned to users in the frontend and the backend.

V1.0.14 (26/08/2009)

  • fixed a bug where ticket metas would be generated for all post types (post, page and ticket) instead of only ticket

V1.0.13 (24/08/2009)

  • modified single ticket template to include sidebar

V1.0.12 (18/08/2009)

  • added an option to filter ticket visibility on frontend based on user privileges

V1.0.11 (12/08/2009)

  • fixed few translations items

V1.0.10 (29/07/2009)

  • fixed jQuery checked selector issue on Firefox
  • improved editable support on the options page

V1.0.9 (23/07/2009)

  • modified readme file structure to support WP repository changelog feature
  • fixed duplicate admin footer on edit ticket page
  • added screenshots to the plugin archive
  • fixed few translations items

V1.0.8 (12/07/2009)

  • fixed a bug with new category not showing up on wats options page dropdown list of categories
  • fixed admin page registration code to be compatible with WP 2.8.1 security enforcements
  • removed unused code (wats-edit-form.php)

V1.0.7 (06/07/2009)

  • fixed a bug preventing single post/ticket display
  • fixed a bug preventing comment template display
  • optimized template redirect
  • improved css table display when there is no entry

V1.0.6 (06/07/2009)

  • fixed a bug with non working guest user access (redirection loop) when WP isn't installed in a subdirectory

V1.0.5 (26/06/2009)

  • modified the code to allow WP 2.7.1 compatibility
  • fixed query filtering logic for display of tickets together with posts in home, categories and archives
  • added robustness to prevent subscriber level user from being set as the guest user as it doesn't have the minimum capabilities

V1.0.4 (23/06/2009)

  • added ticket listing functionnality
  • removed broken inline ticket edit under the admin bulk ticket edit page
  • fixed html table tag issue problem under the options panel in the admin

V1.0.3 (21/06/2009)

  • fixed admin footer showing twice on edit ticket and new ticket pages

V1.0.2 (19/06/2009)

  • fixed css for bullets in the dashboard meta box under FF
  • added robustness to prevent php error when no category filter has been set under the options
  • fixed handling of the previous/next links of the ticket to prevent page link display

V1.0.1 (17/06/2009)

  • added an option to display (or not) tickets together with posts on home
  • fixed a bug with archives not displaying tickets when only tickets are present

V1.0 (15/06/2009)

  • Initial release

Requires: 3.0 or higher
Compatible up to: 3.9.2
Last Updated: 2014-4-28
Downloads: 58,314

Ratings

3 stars
3.5 out of 5 stars

Support

3 of 3 support threads in the last two months have been resolved.

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