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WordPress Advanced Ticket System

Wats is a ticket system. Wats stands for WordPress Advanced Ticket System.

This plugin adds to WordPress the features of a complete ticket system. This allows users to submit tickets to report problems or get support on whatever you want. Users can set the status, priority, product and type of each ticket.

Plugin's Official website

WordPress Advanced Ticket System : http://www.ticket-system.net/

On the official website, you'll find detailed setup instructions, anwsers to FAQ and premium release order page.

WATS offers multiple ways for your customers to submit tickets :

  • through the frontend form without any authentication nor registration (Premium release)
  • through the admin site via the shared guest user feature without any registration
  • through the admin side for all users with a minimum level of contributor
  • directly by email (Premium release)

WATS key features :

  • ticket submission through the admin
  • ticket submission through the frontend (Premium release)
  • ticket submission through email piping (Premium release)
  • ticket assignment (Premium release)
  • ticket submission on behalf of users, usefull for call centre
  • priority, status, type and product values preset by the admin
  • priority, status, type and product keys selection for each ticket
  • unlimited number of text input and drop down selector custom fields for tickets, fully integrated with total control over read/write rights (Premium release)
  • internal comments support for private exchanges between admins (Premium release)
  • mail notification upon new ticket submission for admins (Premium release)
  • mail notification based on key rules (product, priority, status and ticket types as well as author company and country) upon new ticket submission and ticket update for selected distribution list (Premium release)
  • mail notification upon ticket update for ticket originator, updaters and admins (Premium release)
  • complete control over mail notifications format through the API (Premium release)
  • ticket list filtering, sorting and export to Excel in the frontend (Premium release)
  • ticket statistics through dashboard and frontend widgets
  • advanced user profile features : account expiration date, country and company definition, user profile email modification prevention (Premium release)
  • smooth integration with WordPress themes
  • scalability : able to work on websites with more than 50.000 users! (Premium release)

WATS offers a wide range of features. A lot of options are available to allow you to set it up according to your needs thus making WATS compliant with most of the requirements.

Examples of use of WATS :

  • technical support system
  • trouble ticket system
  • customer relationship management (CRM) system
  • software release lifecycle management
  • service request system
  • company, hotel or real estate service desk
  • helpdesk system
  • contact form with database tracking
  • collaborative content site with frontend post submission
  • appointment request system

Translations :

Requires: 3.0 or higher
Compatible up to: 3.9.1
Last Updated: 2014-4-28
Downloads: 57,211

Ratings

3 stars
3.5 out of 5 stars

Support

3 of 3 support threads in the last two months have been resolved.

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Compatibility

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2 people say it works.
0 people say it's broken.

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