WordPress.org

FAQ

Where do I go to file a bug or ask a question?

Users of the free The Events Calendar should post their questions at the plugin's WordPress.org forum, which we hit about once a week. PRO users are entitled access to our more actively-monitored PRO forums at the tri.be website.

I want access to more features. How can I get my hands on Events Calendar PRO?

Events Calendar PRO can be purchased directly at the tri.be website. There are three (3) license types available, and all licenses include 1 year of access to support + updates.

I'm interested in updating to PRO, but have a question that's not answered on the product page. Where can I get that answered?

Our pre-sale forum at the tri.be website is open and available to everyone; we encourage potential customers to review threads on that forum + post a new discussion if your question isn't already answered. You may also email pro@tri.be with pre-sale questions if you prefer.

What add-ons are available for The Events Calendar, and where can I read more about them?

Currently, the following add-ons are available for The Events Calendar/Events Calendar PRO:

• Eventbrite Tickets, for selling tickets to your event directly through Eventbrite.
• Community Events, for allowing frontend event submission from your readers.
• Facebook Events, for importing events directly from an organization or page on Facebook.
• Conference Manager (COMING SOON), for managing multiple rooms/sessions/speakers at an event or conference.
• WooTickets (COMING SOON), for selling tickets to your event using WooCommerce.

Is there a more substantive FAQ for The Events Calendar available elsewhere online?

There sure is. If you check out our a href="http://tri.be/support/faqs/?ref=tec-readme">Frequently Asked Questions page on the tri.be website, you'll find answers to more specific questions related to The Events Calendar/Events Calendar PRO. Please make sure to review that FAQ before posting a support threadÉas there's a very good chance your question has already been answered.

Documentation

All of our online documentation can be found at http://tri.be/support/documentation.

Some docs you may find particularly useful are:

• The Events Calendar New User Primer
• The Themer's Guide to The Events Calendar
• The Events Calendar FAQ

Tutorials are available at http://tri.be/the-events-calendar-for-wordpress-tutorials.

For template tags, open the plugin directory and visiting /plugins/events/public/template-tags/ where you can find a list of those available.

If you have any questions about this plugin, please take look at the forum here on WordPress.org at http://wordpress.org/tags/the-events-calendar. Please search existing threads before opening a new one.

The Modern Tribe PRO support forums are available for you to read. You won't, however, be able to post a message in any forums beyond Pre-Sale Questions unless you have purchase a PRO license.

Contributors

The plugin is produced by Modern Tribe Inc.

Current Contributors

• Paul Hughes
• Rob La Gatta
• Daniel Dvorkin
• Timothy Wood
• Jonah West
• Barry Hughes
• Ryan Urban
• Leah Koerper
• Peter Chester
• Reid Peifer
• Shane Pearlman

Past Contributors

• Joachim Kudish
• Nick Ciske
• Kelsey Damas
• Matt Wiebe
• Dan Cameron
• John Gadbois
• Justin Endler

Translators

• Swedish (free & PRO) from Ben Andersen
• Russian (free & PRO) from Mikhail Michouris
• Dutch (free & PRO) from Ed Boon, RIck van Dalen & Jacob Roel Meijering
• Danish (PRO only) from Christian Andersen
• Italian (free & PRO) from Filippo Montanari
• Spanish (free & PRO) from Hector at Signo Creativo
• German (free only) from David Decker
• Polish (free & PRO) from Kamil Szymanski
• Norwegian (free & PRO) from "Terje With Lunndal"
• Hebrew (free & PRO) from Sagi Shrieber
• Japanese (free only) from Matthew Meyer
• French (PRO) from Arno Faure
• French (free) from Fanny HŽraud
• Lithuanian (free only) from Vincent G from Host1Free
• Czech (free & PRO) from Petr Bastan
• Serbian (free & PRO) from Marko Manojlovic
• Bosnian (free & PRO) from Marko Manojlovic
• Croatian (free & PRO) from Marko Manojlovic
• Finnish (free & PRO) from Petri Kajander
• Catalan (free & PRO) from Fran Rosa
• Ukrainian (free only) from Alexey Fedorov

Add-Ons

You can see a full list of Modern Tribe products at http://tri.be/shop/

Our Free Plugins:

• Advanced Post Manager
• Event Importer (coming soon!)

Our Premium Plugins:

• The Events Calendar PRO
• The Events Calendar: Eventbrite Tickets
• The Events Calendar: Community Events
• The Events Calendar: Facebook Events
• The Events Calendar: WooTickets
• The Events Calendar: Conference Manager (coming later in 2012)

Help

Welcome to The Events Calendar, a full-featured events management system for WordPress. Thank you so much for using the labor of our love. We are Modern Tribe and we are here to help you kick ass.

If you aren't familiar with The Events Calendar, check out our new user primer. It'll introduce you to the basics of what the plugin has to offer and will have you creating events in no time. From there, the resources below -- extensive template tag documentation, FAQs, video walkthroughs and more -- will give you a leg up as you dig deeper.

Additional resources available include:

• Documentation
• FAQ
• Help Videos
• Tutorials
• Release Notes
• Forums

We hit the The Events Calendar forum here on WordPress.org about once a week, assisting users with basic troubleshooting and identifying bugs that have been reported. (If you are looking for more active support, might we suggest buying a PRO license? Our team hits the PRO forums daily.)

Some things to consider before posting on the forum:

• Look through existing threads before posting a new one and check that there isn't already a discussion going on your issue.
• Your issue will be solved more quickly if you run a few checks before making a support request. Deactivate your plugins one by one - if the issue is fixed by deactivating a plugin you know you've got a plugin conflict. To test your Theme, revert to the default Twenty Eleven Theme to see if you are still experiencing the problem. If not, your Theme is the issue. Please provide this information when making your supper request.
• Sometimes, just resetting your permalinks can fix the issue. Visit Events -> Settings -> Permalinks, save your permalinks with a different option and then save with your preferred choice again. This can solve events-related problems and can is worth a shot before creating a new thread.

Still not happy? Shoot us an email to pro@tri.be or tweet to @moderntribeinc and tell us why. We'll do what we can to make it right.