The Events Calendar is a carefully crafted, extensible plugin that lets you easily share your events. Beautiful. Solid. Awesome.
First, make sure that you're running the latest version of The Events Calendar (3.2 as of this release). If you're running Events Calendar PRO it needs to match the version number of The Events Calendar. And if you've got any other add-ons, make sure those are current / running the latest code as well.
The most common issues we see are either plugin or theme conflicts. You can test if a plugin or theme is conflicting by manually deactivating other plugins until just The Events Calendar 3.2 is running on your site. If the issue persists from there, revert to the default Twenty Thirteen theme. If the issue is resolved after deactivating a specific plugin or your theme, you'll know that is the source of the conflict.
Note that we aren't going to say "tough luck" if you identify a plugin/theme conflict. While we can't guarantee 100% integration with any plugin or theme out there, we will do our best (and reach out the plugin/theme author as needed) to figure out a solution that benefits everyone.
Users of the free The Events Calendar should post their questions in the plugin's WordPress.org forum, which we hit about once a week (on Wednesdays). Please make sure to read our sticky post providing an overview of the support we provide free users BEFORE posting. If you find you're not getting support in as timely a fashion as you wish, you might want to consider purchasing a PRO license.
If you're already a PRO user, you're entitled access to our more actively-monitored PRO forums at the tri.be website. We can provide a deeper level of support here and hit these forums on a daily basis during the work week. No post should go more than 24-hours during that time without a response.
Events Calendar PRO can be purchased directly at the tri.be website. There are three (3) license types available, and all licenses include 1 year of access to support + updates.
Absolutely. If you're not finding your questions answered on the product pages, hit up our pre-sale forum at the tri.be site. You can save yourself some time by reviewing the threads first to verify if your question has already been asked. If it hasn't, post a new thread as a guest. We'll get you a reply as quickly as we can, so you can make an informed decision regarding purchase. Keep in mind that the pre-sale forum is available for questions related to any premium product we've got: Events Calendar PRO, Eventbrite Tickets, Tickets; WooCommerce, Community Events, Facebook Events and the forthcoming Filter Bar.
If your question is simple and can be addressed in 140 characters, you can always ask it on Twitter.
Currently, the following add-ons are available for The Events Calendar/Events Calendar PRO:
We've got a Modern Tribe UserVoice page where we're actively watching for feature ideas from the community. Vote up existing feature requests or add your own, and help us shape the future of the products business in a way that best meets the community's needs.
We do. If you check out our Frequently Asked Questions page on the tri.be site, we've collected and addressed all of the common questions we see posed by users. In some cases we'll provide a Gist; in other cases we'll direct you to a tutorial; and in some situations we'll unfortunately say a certain capability is simply not possible. But the FAQ is a living, breathing document that we're actively updating based on commonly-seen requests.
Requires: 3.6 or higher
Compatible up to: 3.7.1
Last Updated: 2013-11-7
200 of 325 support threads in the last two months have been resolved.
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