Live Chat from Casengo is Customer Support Software from the Cloud, First User is Always Free!
There could be a conflict with another WordPress plugin. There is a known problem with certain optimization plugins such as WP Super Cache and Jetpack. Try disabling the option to remove HTML comments or caching in general. In most cases this should display the chat button on the website. If the problem persists, contact us via chat
Casengo currently support English, German, Dutch and Russian. If you want to help out Casengo in adding new languages drop us a note at firstname.lastname@example.org
Can i use the Casengo FAQ plugin and the chat plugin at the same time? Yes, you can. Just download and install the Casengo FAQ plugin, and the button will appear on the FAQ pages as well! Don't forget to set your unique Casengo username (subdomain) from the admin settings page.
How do I integrate Casengo with "Contact Form 7"?
It is easy... simply put your "email@example.com" (the email address you have received from Casengo to forward your emails to) in the contact form.
Steps to take:
1. Login to your wordpress admin.
2. Click on "Contact" in admin menu.
3. Click on the form you want to use.
4. In the "Mail" fields include "firstname.lastname@example.org" in the "To" field.
5. Save the changes made.
Forward emails from your Gmail account to your Casengo email address, by simply following the instructions below or watch the video:
You can forward emails from your Hotmail account to your Casengo account by following these simple steps:
Having focused on traditional channels such as email and webchat, we don't support Facebook yet. But you may rest assured that we're working very hard to get it into the next release! Keep your eyes and ears tuned for more information.
Download the Casengo FAQ plugin for WordPress to integrate the knowledge base into your site. Click here to go to the Casengo FAQ plugin page for more information.
Casengo has two packages to suit your needs; 'Free' and 'Premium'. Here's what you get:
Free Account - 1 agent license - The Casengo universal inbox - Chat application - Knowledge Base / FAQ site - Basic Reporting
Premium Account Pay €39 / month for each additional agent license you need and get everything included in the Free account PLUS: - Additional mailboxes - Groups - Customized branding - Advanced reporting (coming soon!)
Requires: 3.3 or higher
Compatible up to: 3.8.1
Last Updated: 2014-3-11
0 of 1 support threads in the last two months have been resolved.
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