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!This plugin hasn't been updated in over 2 years. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.

Technical Support

For WordPress developers: enhance your clients' websites with a bug reporting tool where they could pick a topic, write a message and send it over to

Can I use HTML in the e-mail formatting?

Do you really need to? If so, please request at plugin page, I might add that in the next release.

Is there a way to upload an attachment? Screenshot or something..

Not yet, but if you really need to please write a request at the plugin page. The more requests I get, the more chances are that you'll see it in the next release.

I've setup everything correctly but I'm not getting the e-mails. What's up?

This may be caused by many reasons. The first thing I'd do is check my spam box, perhaps it's gone there. Then see if you're getting other mail from the WordPress blog you've setup by creating a new user and using the email you want to provide support with. Check 'send password to this user' and see if you get the e-mail. If you don't then there's something wrong with your hosting/email provider. Try setting up SPF or contact your provider for more details.

What's the right way to setup the provider logo?

Well you can upload the little logo on your own domain somewhere and then just provide a full URL, though I'd suggest you upload it to the Media Library of your client's blog and catch its direct link from there.

Requires: 2.9 or higher
Compatible up to: 3.0.5
Last Updated: 2010-3-29
Downloads: 10,257

Ratings

4 stars
4.6 out of 5 stars

Support

0 of 1 support threads in the last two months have been resolved.

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Compatibility

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0 people say it works.
0 people say it's broken.

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