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Subscription DNA®

Quickly integrate your website with your SubscriptionDNA Enterprise Subscription Billing and Members Management Platform account.

Is Subscription DNA® PCI Compliant?

Yes. We maintain quarterly PCI Compliance scans and extended server hardening. Each Subscription DNA client owns their own account data. Your subscriber's sensitive information is encrypted and secure. The administrative portal is protected through SSL by encrypted password and optional CAPTCHA security code. Authenticated clients can export and download their member and reporting data at any time. Subscription DNA® will NEVER intentionally share or misuse client data.

Can Subscription DNA® allow subscribers to update their profile?

Yes. We include a ready-to-go subscriber portal where users can manage their profile, view transaction history, update their payment information, manage their subscriptions, etc. Alternatively, you can completely brand/customize a member portal in your template to transparently work with your site using advanced web services integration.

What are the key factors in how much we'll spend on Subscription DNA®?

Currently, our intelligent monthly pricing is tiered, based primarily on number of subscribers and your average cost of service. We will also entertain percent or flat fee per transaction payment models. We may negotiate with you to find a mutually agreeable cost. We grow as you grow.

We want to keep our content on our own servers so we have more control. Is this possible?

Yes. This is a great benefit and the suggested method. You continue to manage your content on your site. We provide various integration hooks to authenticate and track your subscribers remotely.

How simple or complex is the integration of your service? How long does it normally take?

Integration can be as simple or complex as you need it to be - meaning, as you further customize your subscriber's experience, more programming integration time and skills may be required. A simple integration which requires basic experience can take as little as 3-5 days. More complex integration will take longer, perhaps weeks as you wish to build a complete custom interface using our flexible API. We admit we've have had very successful clients with large subscriber bases that have taken 3-5 months to fully integrate and test before deploying - a testament to the power of our platform.

Can a Subscription DNA® client request customizations or integration help?

Yes. We are flexible as many customization requests are fulfilled expediently. We have built numerous modules and encourage the development of third-party plugin apps to interface with our API.

Can Subscription DNA® be used for subscriber management for a print publication?

Absolutely. The real beauty of Subscription DNA® is the flexibility and modular structure. Subscription DNA is built as a platform and can be used for a variety of individual or combined uses such as data capture and reporting, software licensing, memberships, on-demand or recurring billing and more.

What is the support process if we need assistance?

The first line of support is via email. Normally you will receive reply within two hours, but more than likely near immediate if during business hours. Should you need immediate help, contact us by phone at 513-574-9800. If we do not pickup, be sure to leave your message and we'll return your call as soon as possible.

Does Subscription DNA® include CRM tools?

Yes. Our CRM tools allow you to completely manage the customer lifecycle as well as create public or private notes and reminders for any user.

Does Subscription DNA® include email communication tools?

Yes. We provide a built-in email manager that supports HTML and Plain Text emails. You can create and reuse templates for quick communications to target subscriber groups.

What payment gateways do you support?

We support all the most popular payment gateways and can quickly tie in new gateways if necessary.

Does Subscription DNA® support VAT or Tax schemes?

Yes.

How long has Subscription DNA® been in business?

Subscription DNA is a sister company of successful small web development company, Atlas Design and Technology, Ltd., based in Cincinnati, Ohio. Atlas has been in business since 1997 and officially launched the iSubscribe.TV application in 2001. iSubscribe.TV was reinvented and rebranded in 2007 to Subscription DNA®.

Are you large company? How can we get the attention we may need?

With our small business approach, we are not looking for huge numbers of clients. We want to keep business simple, provide personal support, and build trust and confidence in the value of our business relationship. To run a successful subscription based website, you need the right subscription billing and membership tools and the right team. You need Subscription DNA®. Please contact us for references.

Requires: 2.8 or higher
Compatible up to: 3.9.1
Last Updated: 2014-7-21
Downloads: 425

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