HELP, I'm still getting spam!
There are four common issues that make SpamCaptcher appear to be broken:
- Moderation Emails: SpamCaptcher marks comments as spam, so even though the comments don't actually get posted, you will be notified of what is supposedly new spam. It is recommended to turn off moderation emails with SpamCaptcher.
- Akismet Spam Queue: Again, because SpamCaptcher marks comments with a wrongly entered CAPTCHA as spam, they are added to the spam queue. These comments however weren't posted to the blog so SpamCaptcher is still doing it's job. It is recommended to either ignore the Spam Queue and clear it regularly or disable Akismet completely. SpamCaptcher takes care of all of the spam created by bots, which is the usual type of spam. The only other type of spam that would get through is human spam, where humans are hired to manually solve CAPTCHAs. If you still get spam while only having SpamCaptcher enabled, you could be a victim of the latter practice. If this is the case, you should force TrustMe Account authentication.
- Trackbacks and Pingbacks: SpamCaptcher can't do anything about pingbacks and trackbacks. You can disable pingbacks and trackbacks in Options > Discussion > Allow notifications from other Weblogs (Pingbacks and trackbacks).
- Human Spammers: Some people are actually paid to solve CAPTCHAs so that spam can get through. The good news is that you can use our TrustMe Account service to fight back against these spammers and using it couldn't be simpler. Just go to your Settings page for your SpamCaptcher plugin and check the Force TrustMe Account checkbox.
Do CAPTCHAs really fight off spam?
Absolutely. To keep the cost of spamming low spammers use automated bots to push as much spam as possible out across the web. Thus, by keeping the bots out you force spammers to use humans to push out spam which significantly drives up the cost of spam and reduces the frequency of it.
What is this TrustMe Account thing all about?
Our TrustMe Account service is designed to fight back against Human CAPTCHA Solvers while rewarding legitimate users. It fights off the Human CAPTCHA Solvers by increasing the cost to them to spam. It rewards legitimate users by allowing them to bypass CAPTCHAs as long as they don't spam. For more detailed information check out our TrustMe Account documentation.
Do you have any other documentation?
Yes we do