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Easy Chat, Gorgeous Heatmaps, Visitor Recordings - Lucky Orange

Start chatting, generate gorgeous heat maps of your most popular pages, and watch recordings of visitors to your website? Get started for FREE!

I see how Chat is useful, but, besides being earily cool, why do I care about "visitor recordings"?

A huge percentage of website visitors leave without purchasing anything or using your site. Most of the time you can only guess at the reasons. Relying on your customers to tell you what's wrong with your site isn't a great option. Visitor recordings let you see exactly where your customers became frustrated or confused and abandoned your website. They allow you to then make smart changes and retest by watching more visitors use your site and eventually drastically increases sales.

Can I have many chat operators chatting at the same time?

Of course! They can also chat with each other in the private operator chat room, transfer chats to each other, and watch the visitors screen while they chat with them.

Will this slow down my website?

No, our code is designed to be loaded asynchronously, so even if our servers are sluggish or completely unreachable, your site still loads as fast as before.

Is this self hosted?

No, this is a hosted solution. All data is stored securely on our PCI compliant servers at LuckyOrange.com

Will your branding / powered by text be visible?

Yes. However, you can purchase an addon to remove the powered by text.

Will this hurt my search engine rankings?

It shouldn't. Our software doesn't do anything illegal. This kind of tracking data is readily available to the browser and no malicious code is used to obtain it. In fact, Google Analytics does similar tracking with click maps - though it isn't real time.

What happens if I go over my page views?

All sites under your account share page views. As soon as you hit the limit on your account all of your sites will stop tracking new visitors. As soon as the month resets or you upgrade to a larger plan, tracking will resume again. You can still access older recordings while you are over your limits, but you will not be able to chat with any new visitors, see new visitors to your site, or create new recordings.

What's a concurrent visitor?

When we say you can have up to 1000 simultaneous visitors tracked that means 1000 visitors on your website at the same moment. Even websites with a million visitors a month might only have 100 simultaneous visitors at a time. As an example, one of our sites gets about 350,000 visitors a month and peaks at abtou 100 simultaneous visitors. If you need to manage more than 1000 simultaneous visitors please let us know and we can accomodate.

What happens if I go over my concurrent visitors?

The code will simply stop tracking new visitors. As soon as 1 visitor leaves, it will open that slot up for a new visitor. As well, any new visitors will NOT see any chat buttons or poll questions. You can upgrade your plan to increase your limit.

Requires: 2.0.2 or higher
Compatible up to: 3.9.2
Last Updated: 2014-6-20
Downloads: 18,689

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