Start chatting, generate gorgeous heat maps of your most popular pages, and watch recordings of visitors to your website? Get started for FREE!
Lucky Orange is an incredible tool that lets you quickly see who is on your site and interact with them in many ways. With Lucky Orange, you can chat with visitors on your site, actually watch their mouse move around the screen and click in real time or as recordings (as well as keystrokes), generate beautiful heat maps of clicks, mouse movements (eye tracking), and scroll depth, create quick insightful polls, and more. And of course- we have a great support team if you have any questions, or need anything at all! (support AT luckyorange.com)
To help you get a better idea of everything you get with Lucky Orange, take a quick look below!
Want to know where your traffic is coming from, popular keywords , your most visited page, or what people are saying about your company on Twitter?
So you have heard about "Chat" and what a great tool it is for all website owners. But you have questions about chat, and why chat is important?
Form Analytics - NEW
Introducing Form Analytics! Now find out conversion rates, abandonment rates, time to start, time spent in each field, repeat fields, order of fields, and more.
Heat Map Suite
Ever ask yourself: "I wonder what part of my website people read the most or what images and content people like?"
Lucky Orange comes ready with over 3 different types of gorgeous heat maps to capture data from visitors using various screen resolutions, web browsers, mobile browsers, and even dynamic page content.
Heat Map types include:
Visitor Engagement Tracking & Recordings
So what are people really doing on my site?
Want instant feedback or a quick way to capture leads from the people that matter most... your customers? Visitor polling is a great way to do this.
So what exactly is Chat? I keep hearing about how I need to add chat to my website. Can you tell me more about the chat feature?
Chat is the ability to instantly talk with or “chat” via instant messages with visitors on your website at any given time. Chat is personal, and no other visitors to your site will see what you are chatting about.
Why do I need Chat?
Chat is one of the best ways for visitors to your website to interact with you and any last minute questions that might otherwise lead to another visitor bounce from your website. Below are some example chat scenarios to show you how chat can be used:
Can I chat with my customers? Or is this just a robot chatting for me?
The choice to chat, how to chat, and what to chat is completely up to you! as the chat operator, you can type in answers to questions from your visitors, or ask them questions directly. Additionally, for convenience, the Lucky Orange chat feature has the added benefit of inserting "canned responses" to help you save time and answer the most commonly asked questions.
How much extra do I have to pay for the chat feature?
Lucky Orange's chat feature is included in all packages. This means there is no additional cost or fee to chat with your visitors. Why use another company that offers just chat, when Lucky Orange offers chat as one of its many great features.
Can I have multiple employees chat with my customers? YES! Your website can have multiple chat operators. Each operator can have their own log in credentials, and can easily decide to accept a chat, reject a chat request, or transfer a chat mid-session if desired.
Do I have to wait for a customer to chat with me? Or can I request a chat with a customer?
One of the great features of Lucky Orange’s chat, is that you can "request a chat" with any visitor on your website. In the dashboard you can see how many visitors are on your site, and what page they are currently on. You can then view their screen by clicking to “spy” on them, and “request a chat” to that visitor.
I don't have anyone who can chat - is this a problem?
Because chat is just one of the many features you get with the suite of tools that Lucky Orange provides, you can choose to disable chat. This give you two options:
Can I see logs of previous chat sessions?
Yes – all chat sessions are saved in the "Chat Logs" section in the dashboard. Once you are in the Chat Logs section, you can further refine our search to find chat sessions that match your specific criteria, such as:
Can I have chat logs E-Mailed to me?
Absolutely - Operators have the ability to decide if they would like chat transcripts emailed to one unique E-Mail address, or multiple different E-Mail addresses.
Can I customize what the chat box looks like to match my website's design?
One of the great features of Lucky Orange chat is the ability to completely customize the look and feel of your chat box. This includes:
What other chat features are available through Lucky Orange Chat?
Spy & Chat:
When a visitor requests a chat with you, you can choose to ask them some basic questions to gather additional information before the chat begins. This can include:
Auto-Accept Chat requests:
Idle Chat settings:
More info at http://www.luckyorange.com.
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Requires: 2.0.2 or higher
Compatible up to: 3.7.1
Last Updated: 2013-11-28
0 of 1 support threads in the last two months have been resolved.
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