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Key4ce osTicket Bridge

Get your own advanced ticket system in WordPress and Integrate osTicket into your wordpress site. Works with osTicket v1.8 and 1.9

This is a rebuild of the original OSTicket WP Bridge plugin.

Because the original plugin was no longer developped we desided to make a new plugin out of it. adding new features, fixing old bugs and security flaws.

Basic Features:

  • Compatible with osTicket 1.9.x
  • POP / IMAP functionality stays intact
  • You can use both osTicket scp, reply to email OR use WordPress for all tickets
  • Integrates with your WordPress users
  • Good workflow of Open, Answered and Closed tickets.
  • Contact form shortcode

Fixes/ new Features:

  • osTicket keyost_prefix field
  • Shortcode Implementation to avoid Theme issues
  • Reply Separator Tag fix
  • New design for both Admin and Client end
  • Uses OSTicket email address and name based up on the department
  • Full HTML capable with rich text editor for both client and admin
  • Admin side menu displays the amount of open tickets
  • Displays "Open tickets" in the top admin menu when open tickets are available Displays "Support tickets" when no open ticket is available.
  • Added Answered status to both admin and client side
  • Security Fix: Client no longer able to see everyones ticket by entering the ticket id in the url.
  • Fix: User/ priority/ status fields compatible with OSTicket 1.9
  • Fix: Using department instead of Topic
  • Fix: If not logged in to WordPress it will redirect you to the WordPress login (works with Theme my login plugin)

This plugin is powered by Key4ce - IT Professionals :: http://www.key4ce.com

Requires: 3.1 or higher
Compatible up to: 3.9.2
Last Updated: 2014-8-25
Downloads: 1,028

Ratings

4 stars
4.2 out of 5 stars

Support

17 of 19 support threads in the last two months have been resolved.

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0 people say it's broken.

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