This is a rebuild of the original OSTicket WP Bridge plugin.
Because the original plugin was no longer developped we desided to make a new plugin out of it.
adding new features, fixing old bugs and security flaws.
- Compatible with osTicket 1.8 and 1.9
- POP / IMAP functionality stays intact
- You can use both osTicket scp, reply to email OR use WordPress for all tickets
- Integrates with your WordPress users
- Good workflow of Open, Answered and Closed tickets.
Fixes/ new Features:
- osTicket keyost_prefix field
- Shortcode Implementation to avoid Theme issues
- Reply Separator Tag fix
- New design for both Admin and Client end
- Uses OSTicket email address and name based up on the department
- Full HTML capable with rich text editor for both client and admin
- Admin side menu displays the amount of open tickets
- Displays "Open tickets" in the top admin menu when open tickets are available Displays "Support tickets" when no open ticket is available.
- Added Answered status to both admin and client side
- Security Fix: Client no longer able to see everyones ticket by entering the ticket id in the url.
- Fix: User/ priority/ status fields compatible with OSTicket 1.9
- Fix: Using department instead of Topic
- Fix: If not logged in to WordPress it will redirect you to the WordPress login (works with Theme my login plugin)
This plugin is powered by Key4ce - IT Professionals :: http://www.key4ce.com