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Intercom for WordPress

Easy integration of the Intercom CRM and messaging app into your WordPress website.

What on earth is Intercom and what is a CRM?

Take a look at http://intercom.io, they explain it better than I can!

Does this plugin track all visitors to my site?

No, it only tracks logged-in users. The administrator is not tracked.

How do I exclude other user roles from being tracked?

Simply add the hide_from_intercom capability to the user role.

The following example will exclude editors, you should put this code in your theme's functions.php or a plugin:

$role = get_role( 'editor' );
$role->add_cap( 'hide_from_intercom' );

Can I choose the format of the username sent to Intercom?

Yes, you can choose between "Firstname Lastname" or the user's displayname.

Can I send custom data?

Yes, on the options screen you can choose to send the user's role and/or website URL.

Can I add my own custom data?

Yes, there is a filter called ll_intercom_custom_data that you can use to filter the $custom array. For each extra piece of custom data you wish to send, you should add a key => value array element (e.g. Age => 42 ).

Here's an example that sends the user's age based on the value in a usermeta field. This code should be placed in your theme's functions.php file or in a plugin:

add_filter( 'll_intercom_custom_data', 'my_intercom_data' );

function my_intercom_data( $custom ) {

    $user_id = get_current_user_id();

    if ( $age = get_user_meta( $user_id, 'age', true ) ) {
        $custom['Age'] = $age ;

    return $custom;


Make sure you read Intercom's custom data documentation.

Can I use my own activator link instead of the default Intercom one?

This plugin uses Intercom's default 'activator', but you can use your own one via the ll_intercom_activator filter.

Here's an example that uses all links with the my-activator class:

add_filter( 'll_intercom_activator', 'my_intercom_activator' );

function my_intercom_activator( $activator ) {

    return '.my-activator';


Are Intercom and this plugin secure?

It is highly recommended to enable Intercom's "secure mode". All communications between your website and Intercom will then use a secret key to generate a 'hash' with every request - this prevents users maliciously sending messages as another user.

Does this plugin work on older versions of WordPress or PHP?

Possibly, but I've not tried. I can only provide support if you're using the latest version of this plugin together with the latest version of WordPress and PHP 5.2.4 or newer.

Requires: 3.8 or higher
Compatible up to: 3.8.3
Last Updated: 2014-1-23
Downloads: 1,795


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0 of 2 support threads in the last two months have been resolved.

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