WordPress.org

Ready to get started?Download WordPress

Plugin Directory

Formilla Live Chat

Install live chat to your WordPress site! Chat with your visitors with a clean and easy-to-use interface.

How do I install Formilla.com Live Chat to my WordPress site?

Follow our quick installation video tutorial below or the instructions tab of this page.

What is the Formilla 'Chat ID' under the wordpress plugin settings?

The chat ID is simply the unique identifier for your particular live chat widget. Your live chat widget won't display on your WordPress website unless you have a Chat ID entered on the settings page. You will receive this ID via email upon registering with Formilla.com via the Formilla Chat link on your WordPress admin panel.

Can I specify my hours of operation or simply that I am unavailable to chat?

Simply access your wordpress admin panel and select the Formilla Chat link to access your Formilla.com Live Chat account. Upon logging in, navigate to your live chat widget's Advanced Options by selecting from the menu as follows: Live Chat --> View Widgets then select the edit icon of your widget and modify the hours of operation from the Advanced Options tab.

Can I receive an email notification when my customers use the 'Email us' button while I'm offline from chat?

Yes, the Email Notifications option is enabled by default for every Formilla.com Live Chat widget you create. Removing the email address(es) on the Advanced Options tab of the live chat widget configuration page effectively disables the feature. Alternatively, you may add additional email recipients by simply comma-separating each email address. You can respond to emails using your favorite email client, or directly from the Formilla.com Customer Inbox help desk.

I've followed all the instructions but I still appear offline and see the "Email us" button on my site. How do I go online and get the button to say "Chat with us"?

If you're using the Live Chat web interface, it behaves just like any chat client; you must login to Formilla.com (the chat client) via your WordPress Admin Panel --> Formilla Chat menu item, or directly at Formilla.com in a new browser window. Once you've logged in and navigated to the Live Chat --> Live Chat Now page, you're considered online and ready to accept chats. If you log off, your button will go to offline mode and display "Email us". If you're using Google Talk instead of the live chat web interface, simply log into your preferred chat client for either service and Formilla.com will recognize you're online and display "Chat with us" after a few seconds.

How do I appear unavailable so that customers cannot chat with me during that time?

If you are currently not available to chat, just sign out of your Formilla.com Live Chat account and you will not receive any live chats during this time. We took a very simple approach to appearing online versus offline for live chat. If you are using Google Talk via Formilla.com Live Chat instead, simply sign out of your preferred client and Formilla.com will automatically update your status.

Is there a way for me to deactivate my live chat wordpress button momentarily without deactivating or removing the plugin?

Yes. Access your wordpress admin panel and select the Formilla Chat link to access your Formilla.com Live Chat account. Upon logging in, navigate to your live chat widget's Advanced Options by selecting from the menu as follows: Live Chat --> View Widgets then select the edit icon of your widget and uncheck the Active Widget option on the Widget Details tab. This will simply hide the live chat button from your wordpress site. Once ready, just check the same box and the button re-appears!

How do I configure Google Talk (gtalk/gchat) instead of using the Formilla.com Live Chat standard offering?

Setup Google Talk by accessing your Formilla.com Live Chat account and navigate to Account Settings --> Manage Users and select the edit icon for the appropriate account. Under the Chat Client dropdown, choose Gtalk and provide your Chat User Name. Upon saving, you can log into your Google Talk chat client and you'll notice multiple Formilla.com chat bot invitations. You will need to accept the chat invitations to start using your chat client with Formilla.com. Once you accept the invitations, your chat button should turn to "Chat with us" after a few moments. If you log off from your client, the button will automatically recognize you are no longer available and shift to "Email us".

Can I proactively initiate a live chat session with my customers?

Yes. Simply access your WordPress admin panel and select the Formilla Chat link to access your Formilla.com Live Chat account. Upon logging in, navigate to your live chat widget's Advanced Option by selecting from the menu as follows: Live Chat --> View Widgets then select the edit icon of your widget and check the 'Enable Auto Display' field to configure proactive live chat from the Advanced Options tab.

Does Formilla Live Chat work with my smart phone (e.g. iPhone, Android, etc.)?

Yes. We recommend using mobile chat clients for use with Google Talk to chat from your mobile phone on the go! For those using the live chat web interface, it is currently not optimized for chat from your mobile phone. We have plans on introducing mobile support in the near future.

How do I end a chat using my Google Talk client if the user does not end it?

To end a live chat session, simply send ~end via your Google Talk chat client. It's important to end chats upon completion to ensure your chat queue can receive new chats as they may arrive at any time while you're online.

Is Google Hangouts the same thing as Google Talk, and will it work with Formilla.com Live Chat?

Google Hangouts is different from Google Talk. Unfortunately Google Hangouts will not work via Formilla.com Live Chat. You can either revert back to Google Talk or use our alternative Live Chat web interface!

Requires: 2.7 or higher
Compatible up to: 3.8.3
Last Updated: 2014-4-15
Downloads: 14,183

Ratings

5 stars
5 out of 5 stars

Support

0 of 1 support threads in the last two months have been resolved.

Got something to say? Need help?

Compatibility

+
=
Not enough data

0 people say it works.
1 person says it's broken.

100,1,1
0,1,0