Install live chat software on your WordPress site! Chat with your visitors with a clean and easy-to-use interface.
Formilla.com Live Chat Software offers FREE live chat and Premium services for your WordPress site. Allow your visitors to chat with you live if they have any questions or need support.
Formilla.com Live Chat Core Features:
You can use the out-of-the-box Formilla Live Chat web interface to begin live chat immediately. The live chat button will appear on your WordPress site upon installation/activation of this plugin.
Formilla.com Live Chat software allows you to use your favorite live chat client as long as it works with Google Talk (e.g. Pidgin, Trillian, IMO, etc.).
Respond to chats from your iPhone, Android, or any smart phone live chat client supporting Google Talk (gtalk). Our Google Talk option allows for up to four concurrent chats per chat agent.
Enable proactive chat to trigger live chat automatically with a visitor after a defined number of seconds.
Formilla.com Live Chat software Premium packages allow for multiple customizations, including the ability to setup your hours of operation for when you appear available or unavailable, language support, custom attention grabbers, and custom themes so you can choose your own colors and skin your live chat widgets! You can also choose whether your chat button appears on the bottom left or bottom right corner of your website.
Our Language support option allows you to customize the text of the live chat buttons, chat forms, and offline email forms. Our Premium packages allow you to Customize your live chat widget in any language, including Spanish, French, Indonesian, Portuguese, Chinese, Hindi, Italian, and much more!
Make sure you don't miss any chats by enabling Desktop Notifications to see an alert box displayed every time you receive a chat. This feature currently works with Chrome, Firefox, and Safari.
Our Premium packages allow you to add multiple users to your Formilla.com Live Chat account to support incoming live chats from your customers.
Formilla.com Live Chat automatically displays as an 'Email us' button on your site when you're offline. You can manage offline messages through the Formilla.com Customer Inbox or on the go by using your preferred email client. The Customer Inbox comes with your account as a Help Desk solution for managing customer email, customer feedback, prioritization, and ticket management.
The Customer Inbox help desk allows you to search your live chat history or offline emails by customer email address, priority, status (new, read, pending, complete), flagged vs. unflagged, and also assign an item to another user of your Formilla.com Live Chat account.
Access your chat history and offline emails as well via the Formilla.com Live Chat Customer Inbox help desk solution.
Formilla.com Live Chat software allows you to export your customers' email addresses from the Customer Inbox help desk to construct email marketing campaigns via your preferred tool.
Forward offline email submissions from your customers to other departments or staff directly from the Formilla.com Live Chat customer inbox help desk.
Formilla.com Live Chat gives you the ability to add private comments to any live chat historical record in your Customer Inbox help desk.
Formilla.com Customer Inbox help desk includes the customer's technical details such as operating system, browser, screen resolution, etc. Also pass in custom fields for easier tracking such as account IDs, customer IDs, name, phone, and more!
Get started immediately with our free live chat package and by following our installation video tutorial [youtube http://www.youtube.com/embed/3qodtXvmpdg ]