Add a "Subscribe to Newsletter" widget to your WordPress powered website.
Q. Which WordPress versions is the plugin compatible with? A. It is compatible with versions 3.0 or higher.
Q. My site is hosted by WordPress.com. Will the plugin work for me? A. No. The plugin can only be uploaded to the installed version of WordPress (WordPress.org), not the hosted version (WordPress.com).
Q. I'm receiving an error about the 'SoapClient' not being found. How do I fix this? A. You will need to enable the SOAP extension in the php.ini file (your installed PHP configuration file). This is typically done by uncommenting the following line:
Depending on your host, you may not have access to this file. If you don't, you should contact your host to ask them to do this for you.
Q. Can I select more than one address book to sign contacts up to? A. Yes you can. This latest version of the plugin allows you to put addresses into multiple address books.
Q. Can contacts who have previously unsubscribed from my mailing lists re-subscribe through the plugin? A. Yes they can.
Q. My contacts are not appearing in my address book. Why is this? A. Check you have followed the installation steps correctly and that your API email and API password appear exactly as they do in your dotmailer account. Remember that the API email is automatically generated and should not be changed.
Q. I can't drag and drop the widget from the 'Available Widgets' area. What should I do? A. There is an alternative way. Click on 'Screen Options' in the top right-hand corner and select 'Enable accessibility mode' which appears over to the left. 'Add' links will then appear on inactive widgets and 'Edit' links will appear on active ones. Clicking on 'Add' will allow you to choose where you want to place the widget on your page.
Q. Can I send the user to a custom Thank You page after subscription? A. From plugin version 3.4 it is possible. You can find the redirection options under the Redirections tab in the plugin dashboard. Here you can set up 3 options: * No redirection (default): the user will stay on the same page where a short message will be displayed about the result of the subscription * Local page: you can select a page from your website that will be your dotmailer Thank you page * Custom URL: with this option you can redirect your user wherever you want to. If you choose this option, please use a valid URL starting with "http://" or "https://" here.
Q. How can I insert the dotmailer form into my posts and pages? A. From plugin version 3.3, you can use the [dotmailer-signup] shortcode to show the form inside the post's content. Shortcode parameters (works only when you use the form with a shortcode):
showtitle=0 - Hide the title of the widget
showdesc=0 - Hide the description under the title
redirection="URL" - Redirect the user to a custom URL after successful submission
Example: [dotmailer-signup showtitle=0 showdesc=0 redirection="http://www.example.com"] (will show the form without a title and description and will redirect the user to http://www.example.com on success)
Requires: 3.0 or higher
Compatible up to: 3.8.3
Last Updated: 2014-7-23
1 of 3 support threads in the last two months have been resolved.
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