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Bontact adds a widget to your website which enables customers to contact you anytime, in any way – live chat, click-to-call, text messages or email.

What is Callback?

Bontact allows users to call your sales or customer support representatives by clicking a button, without picking up a phone.

Can I see a list of all the calls that been made?

Yes. Once you sign up, you receive a user name and password for the dashboard. There you may view the time of the call and call duration.

Why should I use Bontact’s Callback service and not just publish a phone number?

You can do both. But Callback cannot be compared to a regular phone number. The Callback feature on your website is a value-add service that helps you generate more inquiries. It gives you an edge over your competitors and adds a “human touch” to your Website. As opposed to regular phone calls, Callback is also completely effortless and free for customers.

How does the Callback service work?

Every Callback results in two calls – one to the web visitor and another one to you. We use normal PSTN Lines (NOT VoIP) to maintain a high quality of voice call and fast connection.

Isn’t toll free a cheaper option?

Toll free is actually a more costly solution. It also requires you to set up proper hardware and is not ideal for smaller companies. Additional features like call recordings, SMS alerts, web- based reporting systems, etc. could only be made available at additional cost. We offer these services within the packages.

How about my international users?

All of our services are offered locally and globally. We support most languages (Chat) and offer calls to any destination in the world (Callback/SMS).

How long does the callback process take?

Within a few seconds the customer will be called back, and connected with your representative.

What happens if all my incoming lines are busy?

Customers will hear an announcement explaining that you are unavailable to take their call at the time. Their details will be logged and you may choose to call them back at a later time.

Do you have a free version?

Yes, a FREE version contains: 2 Chat Rep. + 10 minutes of callback + 10 Text messages .

The free version package is limited, do you have premium packages?

Yes, there are special offers - check the pricing page on our site.

Do you have a Demo version?

Sure, here is a link to a demo dashboard which is connected to a demo site , and here is a link to the user manual .

Why are you different than all the others – Zopim, Olark, live chat, live person?

Solutions in this market are fragmented and only partially address the breadth of communication options. Bontact is the only solution that offers an Omni channel, online, communication platform.

Requires: 3.5 or higher
Compatible up to: 3.9.1
Last Updated: 2014-7-17
Downloads: 696


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1 of 1 support threads in the last two months have been resolved.

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