Forum volunteers don’t get a lot of flashy attention. There aren’t flame wars about whether or not the support forums should be commercial instead of free and community-run. There generally aren’t big arguments and debates over whose point of view is the right one. What the forums do have is amazing volunteers who give their time to help other WordPress users and developers learn. People who only know a little answer easy questions that maybe they’ve only recently learned the answers to themselves. People with more expert skills help troubleshoot larger issues. If someone offers advice that could be better, others will add their solutions to the mix. Of all the WordPress users I’ve met in person, not one person got started without visiting the forums. In many cases, people turn to the forums even before the Codex. In the support forums, I see a lot of what is best about our community, and almost none of that which is not.*

Without further ado, here’s my thank you to the volunteers who make the support forums work. Without them, we would be less than what we are today. I’m listing people by their WordPress.org usernames, since that’s how you see them in the forums.

Official WordPress.org Support Forum Moderators

These are the people who’ve officially got your back and have been active in the past few months. See them at a WordCamp? Buy them a beer! Otto42,  jeremyclark13, MichaelH, samboll, Chris_K. MichaelH suggested we also recognize Moshu, Podz, Kafkaesqui for past meritorious service.

The Honor Roll
These people are not official moderators, but their knowledge and activity levels have caught the attention of those who are. A big round of thanks to these folks for selflessly sharing their knowledge with other WordPress users.

Most active volunteers, nominated by more than one official moderator for recognition (for the reasons given):
alchymyth – “Overall knowledge”
apljdi – “Overall knowledge and programming skills”
t31os_ – “Programming skills”
whooami – “For her security responses” “Knows her stuff”

Generally active volunteers, nominated by official moderators for recognition:
esmi, ClaytonJames, numeeja, stvwlf, buddhatrance, songdogtech, alism, alchymyth, Ipstenu, RVoodoo, jdingman, kmessinger, ArnoldGoodway, Shane G., figaro, jonimueller, blepoxp, cais, mfields, designdolphin, doc4, greenshady, mercime, mrmist, bh_WP_fan , henkholland, krembo99, jdembowski, pboosten, adiant, andrea_r, GDHosting, Gangleri.

Some newcomers who’ve been getting active:
a_johnson, equalmark, WebTechGlobal, kymac.

And an additional shoutout to plugin authors who take an active role in moderating threads regarding their plugins, again nominated by official moderators for recognition:
scribu, GDragoN, sivel, MikeChallis, GamerZ, alexrabe, arnee, sociable, takayukister, hallsofmontezuma, joostdevalk, filosofo, roytanck, donncha, Hiroaki Miyashita, manojtd, froman118, error, Viper007Bond, alexkingorg, cavemonkey50, azaozz, aaroncampbell, isa.goksu, flipper, joedolson, redwallhp, eight7teen, orenshmu, WebGeek, Otto42, toddiceton, the_dead_one, mywpplugin, MattyRob, markjaquith, TobiasBg, Txanny, elfin, jolley_small, stastoc, anmari, micropat, frekel.

One more time, a huge THANK YOU to everyone who contributes to the support forums at WordPress.org.

As we close out 2009 and get closer to 2010, it would be great for us to start thinking about some ways we could make it easier/more rewarding for people to be involved in the forums and other aspects of the open source project. I’ve started a forum thread to discuss some ideas with the thought that we can try a couple after the holidays and see what takes.

* I say almost because let’s face it, we all get caught in the traps of trolls sometimes, and patience can be hard to keep when someone is a jerk. So a reminder to all who use the forums: be nice to the people who are trying to help you!

P.S. While I’m at it, here’s another tip/request. Search the forums for your problem before posting; if it’s already been answered before (often more than once), you’re kind of wasting people’s time by posting it again without trying the previous solutions first. Please respect the time of the volunteers by searching first (and mention in your post what you’ve already tried).

As Hiro Nakamura said when he first bent time and space to land in Times Square: “Yatta!”

In addition to winning in the Overall Best Open Source CMS category, WordPress was named first runner-up in the Best Open Source PHP CMS category. This is significant because we weren’t even in the top 5 last year, and now we’re #2, ahead of Joomla! As is stated on the Award site, “WordPress made its way into the top five for the first time. The fact that it was outranked by Drupal by a very slight margin indicates how popular it has become with users as well as developers over the past year.”

Every day thousands of new people are embracing WordPress to power not just their blogs but entire sites and communities without compromising on usability or scalability (as would be the case with a legacy CMS). Every member of the WordPress community, from core developer to beginning user, should be proud to be part of this momentum: congratulations to us all!

No longer.  We’re now using Sphinx (a “free open-source SQL full-text search engine”) to power search on the Plugins Directory both from the website and from within your blog’s admin (Plugins → Add New).

It works much better. There are a few oddities floating around (our fault not sphinx’s) that we’ll be cleaning up shortly, but we’re happy enough with it on the whole to start letting everyone else use it

Currently, the search only indexes the plugin’s title and description/installation/FAQ/etc. (from the plugin’s readme.txt file), but we’ll be adding things like authors and tags soon.

Sure, this isn’t most likely going to see the light of day for some time, but it’s important to have it here, don’t you think?

Anyway, down to business…

The problem, as it stands is that:

• There isn’t enough centralized support material and communication for WPMU

This is pretty much down to:

• There’s a lot of duplication between WP and WPMU resources, with 98% of regular WP codex stuff applying to WPMU
• There aren’t as many WPMU users / devs… it’s just not as popular because fewer people need it
• And when they do need it, it’s usually for other people rather than themselves – to paraphrase Douglas Adams, I’ll spend days working out how to save myself a minute once a fortnight, but not much bother with stuff that’ll save other people weeks (OK, the last bit was me
• Let’s face it, we’re an offshoot, a kinda more complicated sibling

So, we’re not going to manage to get around this by mimicking what’s happened for WP – we’ve been doing that for a while, without any luck.

So, what I propose is this:

• WPMU (via this site) exchanges linkworthy respect and credit for knowledgeable people penning articles about aspects of WPMU here, as Contributors and Authors
• Those articles are, as they come in, organized a la faq.wordpress.com an dmaintained by their respective authors (with assistance from a set of editors – hopefully promoted contributors / authors)
• That is then integrated into the forums and the forums are integrated into this, creating two places where there’s a great deal of good WPMU knowledge

And that we ditch:

• The WPMU codex – it’s not used, no-one cares, it just give off a bad smell about WPMU an dcan be replaced by a good idex of materials here
• Trying to support WPMU outside of the forums and posts here – this gives us some good focus

How does that sound?

We have eight committed volunteers who are enthusiastic to mentor, learn, and make WordPress a little better in the process.

Check out our ideas for projects, or propose your own. You must apply
by March 24. Good luck!

WordPress MU is an official branch of WordPress that is designed for managing and hosting thousands of blogs instead of just one. It’s the software that powers WordPress.com, for example. MU has been in heavy development for about a year now, and we’ve finally polished it up to a place where we feel like it’s ready for public consumption. Since setup is a bit more complex than the 5-minute install of regular WordPress, MU is best suited for a more server-savvy audience. You can download it on the WordPress MU site.

Second I wanted to introduce an old friend you are all probably familiar with from our support forums, bbPress. bbPress is forum software with the WordPress touch, and developed by the same folks. It has some pretty cool features, such as tagging, RSS feeds, Akismet spam protection, AJAX interaction, but the team focused the most on creating something fast and light. bbPress can power a forum with hundreds of thousands of posts with just a fraction of the load as WordPress. (If we could re-write WP from scratch, it would be a lot like bbPress.) What is probably most compelling for WordPress users, though, is that bbPress supports complete user and login integration with WP.

bbPress is not quite 1.0 yet, some of you may recognize the 0.72 version number from the early days of WordPress, but if you’re searching for a little something fresh in forum software, try downloading bbPress and giving it a go.