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Ideas

Get Rich & Do the Help World a Favor - Design a WP Version for Help Authoring

  1. forthetimebeing
    Member

    12345

    Greetings:

    I just posted this as part of a forum post, so I may as well repeat it here.

    I am tasked with evaluating WordPress.org server download, not as a blogging tool, but as a potential help/support site tool.

    I can tell you with some authority that if a WordPress version were actually DESIGNED for this purpose, it would blow away every Help Authoring Tool (HAT) currently on the market. And these server HAT's, e.g. RoboHelp Server, Madcap Flare Server, start at $3000 and go up from there!! -- you heard it here first ;-).

    The Help/Support/Tech Writer/Instructional Designer world will thank you for it, and pay you for it, both!

    Posted: 4 years ago #
  2. Gestroud
    Member

    Good idea. There are a few help desk, Customer Relations and business-oriented plugins that can help accomplish this. Just check in the plugins section here.

    Posted: 4 years ago #
  3. Jen Mylo
    Key Master

    There will not be a WP "version" designed for this, though I have heard of a couple of developers working on plugins to turn WordPress into such a system. This is plugin territory.

    Posted: 4 years ago #
  4. ancawonka
    Member

    I'm busy building a theme that will help people easily construct websites for their companies using WordPress (with some changes to authoring functionality to focus towards "pages" rather than "blog posts").

    What are the things that you'd need to make it a good tool for building help systems?

    Posted: 4 years ago #
  5. forthetimebeing
    Member

    12345

    Well, Jane, perhaps there should be a non-WP "version" designed for this, since WP is "open source." I doubt the app is plugin-fixable for the rigors of help authoring.

    Ah, ancawonka, the rigors of help authoring are greater than easily constructed web sites, although that is an excellent start and a WP-like HAT would include the wherewithal for a surrounding help/support site.

    As for features, thank you for asking, just have a look at

    http://hat-matrix.com/compare_hats/compare_up_to_four_tools_side-by-side.html

    I'd recommend comparing the top 3 contenders of those HATs which have server versions, namely: Adobe RoboHelp Server, Madcap Flare Server, and Author-it Server.

    None of these really cut it, none really cover all the bases, and none of them integrate with a help/support web site.

    To beat the pack, you need: source/version control, serious dynamic last updated options, general content management with multi-authoring, flexible multi-output (at least to PDF), customizable user feedback options, all-server search, robust search customization, user search reporting, and user forums.

    If you're serious, I am at your disposal ;-)

    regards,

    Steven

    Posted: 4 years ago #
  6. Mark
    Member

    12345

    Nice, but definitely plugin territory.

    Posted: 4 years ago #
  7. forthetimebeing
    Member

    12345

    No, actually I don't think WordPress is up to the task, and I still doubt any of the plugin artists here are capable of such an undertaking. My experience so far with plugins has been that none of them work, there is absolutely no quality control, and posting to the plugins forum just guarantees you'll be buried with the onslaught of posts in a matter of minutes. There is no understanding of Help Authoring Tools here, apparently, either.

    And as someone who can fairly say my life has been steeped in both code and poetry: code is not poetry.

    I think this needs a whole new "company," one with at least a modicum of discipline and quality control, and likely some financial backing. Call it LearnPress, in deference to the code starting point, WordPress. But I don't see anything coming of this kiddie playpen. Sorry, that's really how this whole "enterprise" comes across. I guess it takes fresh eyes to see it as it is.

    Posted: 4 years ago #
  8. rhysbwaller
    Member

    12345

    this is 100% a theme/plugin solution. Pods CMS would be a great start for a developer willing to give it a crack.

    Posted: 3 years ago #

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    12345
    8 Votes
  • Status

    This is plugin territory