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Ideas

Auto emails to plugin developers from forum topics

  1. webvitaly
    Member

    12345

    It would be great if plugin authors will automatically receive e-mail about creating forum topic connected to his plugin.

    If user downloaded the plugin, installed it and have some trouble with it - user creates forum topic about his trouble with this plugin by clicking the link "Write a new topic" at the bottom of the plugin's page. Or just clicks button "Broken" on plugin's page WordPress automatically helps user to create topic with details of the problem.

    Plugin author is the person which knows this plugin better than everyone else and could answer better about troubles with it. The problem is that plugin author does not receive email about new topics about his plugin and maybe he will never see this topic and maybe user will never receive an aswer to his question.

    Posted: 2 years ago #
  2. webvitaly
    Member

    12345

    I receive such answer about this issue from WordPress Support:

    This could work but is also likely to be abused.
    If it is user error then these reports would be super annoying.
    If if was someone doing it "for fun" it would also be annoying.
    And many plugin authors would ignore them and insist they stopped.
    And of course by sending people to the forum others there are able to help.

    I think auto email to the plugin author could make support of the plugins better. Plugin author will know about the problem with his plugin immediately and user could receive an answer faster.
    Auto emails could be enabled by default.
    And if plugin author will receive too many emails and it will annoy him than it would be good to have checkbox in settings page which will allow to disable auto emails.

    Posted: 2 years ago #
  3. Ipstenu (Mika Epstein)
    Administrator

    Plugins are not required or obligated to provide support in the forums.

    Also, this is not a core (WordPress) suggestion, but a site one.

    If you want emails, there's an RSS feed: http://wordpress.org/support/view/plugin-committer/YOURHANDLE

    That will update every time anyone posts about any of your plugins. If you need it to email you instead of RSS, I suggest using RSS2Email, FeedBurner or any other web-app that turns feeds into email to alert yourself.

    Posted: 2 years ago #
  4. webvitaly
    Member

    12345

    To Ipstenu:
    thanks for reply.
    It's a hack but it solves my problem perfectly.

    There are two lists of connected to me topics:

    And there are two rss feeds for them:

    Thanks Ipstenu for pointing me into the right direction.

    Posted: 2 years ago #
  5. Ipstenu (Mika Epstein)
    Administrator

  6. webvitaly
    Member

    12345

    To Ipstenu:

    These two urls shows the same:

    Maybe you know: in which cases these urls show different topics?

    Posted: 2 years ago #
  7. Ipstenu (Mika Epstein)
    Administrator

    I had to look this up. Had it wrong!

    Go to http://wordpress.org/extend/plugins/YOUR_PLUGIN/admin/ and you can add in people to give them SVN access. That makes them a committer and you will see forum posts in http://wordpress.org/support/view/plugin-committer/webvitaly

    However. If I add you as a contributor to my plugin (by listing you as an author) then you will see reports in http://wordpress.org/support/view/plugin-contributor/webvitaly

    So why use http://wordpress.org/support/view/plugin-committer/webvitaly ?

    Well, sometimes we list authors who aren't active on a project. Like I took over a plugin from Skippy, who left the WP dev as a whole, and he's listed as a contributor (i.e. he contributed to the code) but not a committer (as he doesn't write it anymore)

    Posted: 2 years ago #
  8. webvitaly
    Member

    12345

    To Ipstenu:
    I got it. Thank you for clear answer.

    Posted: 2 years ago #

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    2 Votes
  • Status

    This is not a core suggestion