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Why are my thumbnails not showing up straight away?

The Shrink The Web (STW) servers do not create thumbnails straight away once they are requested. It typically takes up to 2 minutes for the thumbnail to be created and made available.

How do I force the thumbnail to be re-captured?

You need to visit the STW website and request it. Free users are able to do this up to 5 times per month.

My thumbnails are not showing up? Help!

There could be a number of reasons why the thumbnail files are not being downloaded. However, here's a list of things to check.

• Ensure the cache directory exists. Although the plugin tries to create the cache directory, some server set-ups don't let it work. So create the cache directory with permissions 0777 as /wp-content/plugins/wp-portfolio/cache/.

• Ensure you've correctly set the STW Access Key ID and STW Secret Key options in the Portfolio Settings.

• Check that you've added some websites to your portfolio.

• Check that you have [wp-portfolio] in one of your pages. You can specify specific groups later, you just want to check that all of the websites are shown.

• Ensure that the Website HTML Template, Group HTML Template and Template CSS fields in Layout Settings contain something. If they don't, you can copy the default templates from lower down that page.

• Check that your web host is using PHP5 and not the outdated PHP4.

Does WP Portfolio support paging?

Yes it does! Since you can specify what groups you want to show using [wp-portfolio groups="1,2"], you can split up your websites into different groups. You then just show a single group per page that you create on your Wordpress website.

What is the WP Portfolio group syntax?

• To show all groups, use [wp-portfolio]
• To show just the group with an ID of 1, use [wp-portfolio groups="1"]
• To show groups with IDs of 1, 2 and 4, use [wp-portfolio groups="1,2,4"]

Please note that the order of the group numbers e.g. "1,2,3" does not indicate the order in which they are shown. The order of IDs in the brackets are in fact ignored. The order of the groups is determined by the order value for each group in the admin area.

I get the following error, what's going on?

Parse error: syntax error, unexpected T_STRING, expecting T_OLD_FUNCTION or
T_FUNCTION or T_VAR or '}' in
/home/path/to/wordpress/wp-content/plugins/wp-portfolio/wplib/utils_formbuilder.inc.php
on line 30

WP Portfolio only supports PHP5, not PHP4. The error above is due to function class_exists() only existing in PHP5 and not PHP4.

Most web hosting companies have the old PHP4 switched on by default. Just ask them to change your hosting account to PHP5. Some hosting accounts allow you to do this yourself from within your hosting control panel.

How do I hide the category title and description on the portfolio page?

Go to Layout Settings in the WP Portfolio admin section. Change the value of Group HTML Template to   and save your settings. That will remove the category details from any page showing your portfolio of websites.

In the settings, you can only use three sizes of thumbnails; Small (120 x 90), Large (200 x 150) and Extra Large (240 x 340). Is it possible to get custom image size of 550 x 227?

Unfortunately not, the ShrinkTheWeb service only provides thumbnails in those sizes.