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Specifying a 'portfolio_type' in the shortcode is not working. Why?

Double-check that the code you are specifying is the correct one. For example, if you've used the same Portfolio Type as a Tag, chances are the slug on your portfolio type had a number appended, even though you didn't type it in when you added the type.

Another cause is that sometimes, when you add the shortcode in the Visual editor, it formats the entry, especially if you've copied and pasted. If this happens then the plugin is unable to parse out the various components. The easiest way to see if this is happening is to flip to HTML editor mode and see if there are tags around any of the elements within the shortcode (e.g., <strong>, <em>). While in the HTML editor, remove any open and close formatting tags that are found or remove the formatting while in the Visual editor screen.

Where can I get more details on using this plugin?

More detailed information can be found here: http://webphysiology.com/plugins/webphysiology-portfolio-plugin/.

How can I get support?

My intention, at a minimum, is to maintain this plugin such that it is defect free. For more detailed documentation and videos visit our WEBphysiology Portfolio plugin page. If you still aren't finding the answer you are seeking, use our support system to log a ticket.

The thumbnail image isn't displaying

In some instances, when using the built-in thumbnail generator, the standard folder permissions aren't enough. After checking that the image URL specified is correct, try upping the caching folder's permission using the "Permission Image Cache to 0777" button in the options.

The website URL I've specified is not being displayed as the ShrinkTheWeb.com generated thumbnail

If you are specifying an inside page within your URL, then you must specifically subscribe to that level of service on your ShrinkTheWeb.com account.

The styling of my Portfolio is not reflecting the changes I made in the Portfolio options. Why?

The styling behavior of the WEBphysiology Portfolio can vary from theme to theme. The reason for this is that the theme's styling can trump the Portfolio's styling depending upon where the styling of one or the other falls within the styling hierarchy. If this is happening you'll have to adjust your theme's styling or add additional styling to allow for the portfolio's styling to work.

When I close the image pop-up thickbox I still see an animated loading image.

*** This may not be an issue any longer but has not been tested in quite awhile ***
There is a conflict when running WEBphysiology Portfolio and the eCommerce plugin. This does not appear to be a fault of the WEBphysiology Portfolio plugin as no errors are returned for this plugin but quite a number of errors are being thrown by the eCommerce plugin. If the image click option does not open the image, but instead navigates to the site URL, then this anomaly will not occur.

I'm getting strange error messages within the Portfolio Options page.

Try resetting all the options by using the "Revert to Default Values" button at the bottom of the form.