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WebEngage is a customer feedback management tool that makes it easy for your users to report issues or suggest ideas. WebEngage also lets you collect customer insights by conducting in-site short surveys.

This is an offical WebEngage plugin which lets you embed the Javascript integration code in to your pages without editing templates. Install the plugin once. No need to change or write a single line of code to make it work. Ever!

More on WebEngage here - webengage.com

Features

• Places a customizable "Feedback" tab to your site - customize colors and placement.
• Receive unlimited feedback. Automatic screengrab of the page that a user submits the feedback on.
• Recieve email notifications. Reply to feedback via email or from your WebEngage dashboard.
• Mark feedback threads as resolved, open or unread.
• Create short surveys for all or particular pages on your site.
• Target these surveys on multiple parameters - visitor geography, site referrals, cookies, first-time-visitors etc.
• Collect responses for these surveys, view and download reports. See demographic distribution.
• Works in all browsers (including IE6!).
• Non-blocking, high-performance code.

More on WebEngage features here - webengage.com/features

Localization

WebEngage is currently available in 18 languages - English, Chinese (Traditional), Czech, Dutch, Finnish, French, Georgian, German, Hebrew, Hindi, Italian, Japanese, Korean, Norwegian, Portuguese, Romanian, Russian and Spanish. If your language is missing, you can help us translate. There are just 30 odd phrases that need to be translated. Let us know if you are interested.

Demo

Take an online demo to get an idea of how the feedback tab and survey windows will look on your website - demo.webengage.com

Go Premium

• Get SSL support.
• Add more fields to your feedback form - dropdowns, checkboxes, files, radio button, textarea, input boxes etc.
• Remove "Powered by WebEngage" logos in the feedback and survey windows. Change email templates.
• Increase your upper limit on the number of surveys you can create and responses that you can collect per survey.
• Add you own style using a CSS editor.
• Enhanced targeting capabilities for your surveys.
• Add more account manangers to take care of the feedback and surveys on your site.

See plans and pricing - webengage.com/pricing

Support

Email us on support {at} webengage dot com or contact us for any kind of support. We assure you of a quick revert.